New Executive Order on Customer ServiceExecutive Order and OMB guidance on customer service directs agenices to set service standards and use customer feedback to improve the customer experience. Know the requirements and guidance.
Federal web requirements, content management, usability, analytics, accessibility, web writing, search…
Terms of Service agreements, new media, policies, video, social networks, blogs, challenges & contests…
Managing customer email, in-person and telephone support, web chat, FAQ databases…
Cloud computing, mobile, apps, data, search tools, website development & support…
Research and Best Practices News for Jun 3 includes:
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