Viewer Relations

Welcome to Discovery's Viewer Relations page! We welcome comments and questions from all of our viewers. It is this type of feedback that contributes to change and helps us improve.

Chances are the answer to your question is right here. Please take a minute to look through our Frequently Asked Questions below. If you are still unable to find an answer to your question or you simply want to leave a comment, please click here and fill out our webform. Please note, the information we require enables us to get you a quick and accurate response, so please take a minute and complete the entire form.

If you are inquiring about a program on OWN (Oprah Winfrey Network), please contact their viewer relations department at http://www.oprah.com/own/viewer_relations.html.

Thanks again for contacting Discovery's Viewer Relations!

1. What is the Discovery family of television networks?
2. How do I find out airdates of one of your shows?
3. When are program schedules made available on Discovery.com?
4. Why are there inconsistencies between my programming guide and what is on my television?
5. What program information is available in your online schedules?
6. Why do I get infomercials instead of programming?
7. Can you help me with questions related to specific health issues?
8. Can you help me gather information for a research project?
9. Who can I contact about getting your network added to my cable/satellite service?
10. Who can I contact about a video or audio reception problem?
11. What information is available about employment opportunities and internships at Discovery Communications?
12. How do I get more information about Discovery as a company?
13. How can I find out more about on-air talent, or send an e-mail, schedule an appearance or get a picture?
14. How can I see a studio program being filmed, submit a video for a home video clips program or find out more about a contest/sweepstakes?
15. Is Discovery Communications programming closed-captioned?
16. How can I request a contribution from Discovery to a nonprofit organization or event?
17. What kind of charitable work or partnerships does Discovery participate in?
18. What is Discovery Communications policy on the submission of program ideas?
19. What is Discovery Communications policy on the submission of product ideas?
20. How can I find out about products related to programming?
21. Can I get a home video of a program I saw on one of your networks?
22. Are transcripts of your programs available to viewers?
23. I'm a teacher/work in education.  Do you have additional information I can use?
24. As a teacher, do I have the right to copy and use programming in my classroom?
25. Can I get any of the recipes or project information demonstrated on your daytime shows?
26. How do I advertise nationally on your networks?
27. How do I advertise locally on your networks?
28. How do I advertise on Discovery.com?
29. How can I contact someone in the press/communications department?
30. I'm a viewer in Canada. Are the networks the same in the United States and Canada, and how can I get more information about the programming I receive?
31. I'm a viewer of one of Discovery's international (non-U.S.) networks. How can I get more information about the programming I receive?
32. How can I contact you with programming comments or questions?
33. Where can I submit a comment about a program on OWN (Oprah Winfrey Network)?
34. I am under 18.  Why can't I submit a question or comment?
35. What do the ratings in the top corner of my screen mean?
36. Where can I find more information about TV Everywhere?

1.What is the Discovery family of television networks?
Our family of networks include:

Discovery Channel
TLC
Animal Planet
The Science Channel
Discovery Health Channel
Discovery Kids
Investigation Discovery
Military Channel
Planet Green
HD Theater
FitTV
Discovery en Español
Discovery Familia


We also distribute BBC America and BBC World in the United States.

2. How do I find out airdates of one of your shows?
Our schedules are online, and there are several ways to find the program information you're looking for:

• You can look at the weekly schedule for each of our networks by going to Discovery.com, select the specific network you're interested in and click on "Weekly Schedules" or "Daily Schedules".
• You can also click on the "Date and Time" box on each network's schedule area to go to a specific day in the current month.
• Or you can utilize the search box on each channel's home page if you have a specific program or genre in mind.
• If you still can't find what you're looking for, you can send us an e-mail by clicking here.
• Please note, all programming schedule information is subject to change. We try our best to give you the most up-to-date information, but we ask that you continually check our sites for the most current schedules available.

3. When are program schedules made available on Discovery.com?
Program schedules are made available one to two weeks in advance of the month of air. Any additional schedule changes are made as soon as possible.  We encourage you to continually visit Discovery.com for the most current programming schedule information.

4. Why are there inconsistencies between my programming guide and what is on my television?
Your print or other on-screen guides may not reflect the most recent schedule changes, because the schedules were sent to your cable or satellite provider prior to the schedule change. Please use the "My Discovery" feature on our website at Discovery.com to receive e-mail reminders letting you know when your favorite program is going to air by selecting the network of you choice.

5. What program information is available in your online schedules?

• By clicking on the "Series Title" you can get a list of all airings for titles in that series for the current month along with airdates.
• By clicking on the "Episode Title" you can get a description of the program, its parental rating and whether it is closed-captioned. This page will also allow you to get an e-mail reminder of the program by using the Remind Me feature.

6. Why do I get infomercials instead of programming?
During certain late night hours of each day, some of our networks (for example, 3 a.m. to 9 a.m. ET/PT for Discovery Channel) may carry paid programming or infomercials. Please go to "TV Schedules" on our website to see the specific programming schedules for your favorite Discovery networks.

7. Can you help me with questions related to specific health issues?
Our website has an in-depth database about many diseases and conditions featured within our programs in addition to healthy lifestyle references. Click on the following link to Discovery Health Channel and then use the drop-down list of health centers under the "Diseases and Conditions" tab or use the search function to find out what information is available: http://health.discovery.com.  If you would like to submit your story to Mystery Diagnosis, please call 1-866-686-7466.

8. Can you help me gather information for a research project?
Sorry, but we don't have a research staff to help gather facts for specific projects. We suggest you search this website for related information, as well as doing other online searches and visiting your local library.

9. Who can I contact about getting your network added to my cable/satellite service?
Our TV networks are available on cable systems throughout the United States and via direct-to-home satellite (DBS), through select telephone operators and C-band (TVRO). To have a specific network added to your channel lineup today, please call your local cable operator, satellite or telco provider or C-band programming distributor.

10. Who can I contact about a video or audio reception problem?
Please call the customer service department of your local cable operator, satellite or telco provider or C-band programming distributor to report reception problems.

11. What information is available about employment opportunities and internships at Discovery Communications?
You can learn about employment opportunities by clicking here.

12. How do I get more information about Discovery as a company?
To learn more about the company, visit the "About Our Company" section of this web site by clicking here.

13. How can I find out more about on-air talent, or send an e-mail, schedule an appearance or get a picture?
Please visit the individual network fan sites on Discovery.com for more information. Unfortunately, at the present time we cannot provide autographs or pictures for on-air talent. If you want to send talent an e-mail, please e-mail Viewer Relations by clicking here. To request an appearance, please visit: http://requesttalent.discovery.com.

14. How can I see a studio program being filmed, submit a video for a home video clips program or find out more about a contest/sweepstakes?
Please visit the individual network fan sites on Discovery.com for more information. If you can't find what you are looking for there, please e-mail Viewer Relations by clicking here.

15. Is Discovery Communications programming closed-captioned?
Our networks are compliant with the current Federal Communications Commission requirements to broadcast 100 percent closed captioning on our U.S. networks, which is at least 20 hours per day. If you need information on a specific program, consult the program schedules on this web site, where closed-captioned programs are indicated by "CC".  If for some reason you are not receiving closed-captioning, please click here and provide us with the following information.

• Your name and address
• Name of the network and/or name of the program affected
• Specific date and time that the program aired, if it was limited to a particular program
• Are you getting absolutely no captioning, or is the captioning intermittent?
• If the captions are present but unreadable, please describe the errors in detail
• Are you watching our programming on an HD television set?
• What is the channel number for the network you are experiencing the issue on?
• Please contact your local provider about this problem. If you have already contacted them, what was their response?
• Please check another television set in your home and/or a neighbor's television set to verify that it is not just that one television.



16. How can I request a contribution from Discovery to a nonprofit organization or event?
Requests must be made in writing. Please send a written request to Charitable Giving,

Discovery Communications
Charitable Giving
One Discovery Place
5th Floor
Silver Spring, MD 20910

17. What kind of charitable work or partnerships does Discovery participate in?
Initiatives include the Discovery Channel Global Education Partnership, the Discovery Channel Young Scientist Challenge and SILVERDOCS: AFI/Discovery Channel Documentary Festival, held in conjunction with the American Film Institute. More information about these can be found by clicking here and then on "Social Responsibility."

18. What is Discovery Communications policy on the submission of program ideas?
We are able to accept proposals only from established production companies. If you are an individual with a program idea or are interested in being talent on a program, you should do your own research on production companies and contact them. If you are a producer and wish to submit a program, please visit:  http://submissions.discovery.com.

19. What is Discovery Communications policy on the submission of product ideas?
While Discovery encourages product ideas, we have no official mechanism to receive them from the general public. The best way to submit an idea is to send it to Viewer Relations.

20. How can I find out about products related to programming?
Go to the online Discovery Store and add the appropriate key word (e.g., Trading Spaces) to bring up all related products.

21. Can I get a home video of a program I saw on one of your networks?
Some of our programs are available on home video. You can find out which can be purchased by visiting the video section of the online Discovery Channel Store by clicking here.  We regret that we cannot provide VHS or DVDs of programs no longer on our air or that are not already available for purchase.

If you can't find what you were looking for there, please call 1-800-627-9399.

22. Are transcripts of your programs available to viewers?
We do not currently offer transcripts for our programming. If you have further questions about this, you can e-mail Viewer Relations by clicking here.

23. I'm a teacher/work in education.  Do you have additional information I can use?
Yes! Discovery Education offers innovative products and an award-winning web site that addresses your core curriculum needs: http://www.discoveryeducation.com. At DiscoveryEducation.com, you'll find subscription services for schools as well as exclusive free resources for in-classroom and at-home use.

24. As a teacher, do I have the right to copy and use programming in my classroom?
Our content is governed by U.S.trademark and copyright laws.  Full details about how content from our digital products may be used is available at http://connect.discoveryeducation.com/termsOfUse.cfm.

25. Can I get any of the recipes or project information demonstrated on your shows?
Information like this may be found in the "Fan Site" areas of this website.  If this information is not in the program descriptions in the TV schedules. Unfortunately, if you can't find what you're looking for on the website, neither Viewer Relations nor the TV networks have any further information.

26. How do I advertise nationally on your networks?
For National Ad Sales information, you can go here.

27. How do I advertise locally on your networks?
Please contact the Ad Sales office of your local cable provider to find out how to advertise on the Discovery Networks.

28. How do I advertise on Discovery.com?
For information about advertising on our web site, you can go here.

29. How can I contact someone in the press/communications department?
You can go to our Press web site by clicking here.

30. I'm a viewer in Canada.  Are the networks the same in the United States and Canada, and how can I get more information about the programming I receive?
With the exception of TLC and Military Channel, the Discovery networks available in Canada are different than those available in the United States. For more information about the Discovery Networks available in Canada, please go to www.exn.ca

31. I'm a viewer of one of Discovery's international (non-U.S.) networks. How can I get more information about the programming I receive?
You can get more information on these networks by clicking here.

32. How can I contact you with programming comments or questions?
We welcome your e-mail comments and questions, which you can send to us by clicking here.

This is the most efficient way to contact us. Comments or questions directed to anyone else at Discovery Communications will be forwarded to Viewer Relations, which means it will take us longer to follow up.

You can also write to us at:

Discovery Communications
Viewer Relations
One Discovery Place
5th Floor
Silver Spring, MD 20910

33.Where can I submit a comment about a program on OWN (Oprah Winfrey Network)?
If you are inquiring about a program on OWN (Oprah Winfrey Network), please contact their viewer relations department at http://www.oprah.com/own/viewer_relations.html.

34.I'm a viewer under the age of 18.  Why can't I submit a question or comment?
Because of COPPA (The Children's Online Privacy Protection Act) and for policy reasons, Viewer Relations does not respond to viewers under the age of 18.

35.What do the ratings at the top of my screen mean?
Discovery's networks follow the FCC's parental rating system.  We encourage you to visit http://www.fcc.gov./parents/parent_guide.html for a definition of all the parental ratings.

36.Where can I find more information about TV Everywhere?
If you have questions about TV Everywhere, please read this FAQ for more information.