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With advances in technology and service delivery systems, the public's expectations continue to rise -- and the Federal Government must keep pace with and even exceed those expectations.
On April 27, 2011, President Obama signed Executive Order 13571 requiring agencies to develop plans that identify implementation steps for their customer service activities, including a "signature initiative" that uses technology to improve the customer experience. These plans will prepare agencies to integrate specific customer service goals into annual agency performance plans and reports.
Posted to their respective Open Government websites, agency customer service plans capture a broad range of activities, from simplifying processes to enhancing online tools. Across the Federal Government, these efforts will streamline service delivery and improve customer service.