Contact Us

We are here to help. The Federal Student Aid Information Center can answer your questions. Contact us using any of the options below.

You can also Browse Help to find answers to your questions online.

FAFSA on the Web - Live Help

Live Help is a secure online chat session where you can ask our customer service representatives a question.

Monday through Friday:
8:00 a.m. - 11:59 p.m.
(Eastern Time)

Not available on Saturdays, Sundays and federal holidays.

Call Us

You can call us at 1‑800‑4‑FED‑AID (1‑800‑433‑3243) or
319‑337‑5665.

If you are hearing impaired call the TTY line at 1‑800‑730‑8913.

Monday through Friday:
8:00 a.m. - 11:59 p.m.
(Eastern Time)

Not available on Saturdays, Sundays and federal holidays.

You can use our automated telephone services to get recorded information and conduct some business 24 hours a day.

E-mail Us

Use the online form to ask your question, send us your comments, or alert us to a technical issue you are having. One of our customer service representatives will reply back via e-mail. Or, if you prefer, you can e-mail us at FederalStudentAidCustomerService@ed.gov

You can e-mail us anytime. We’ll respond within one day, except for Sundays and federal holidays.