File a Bank Complaint
| Have you checked our Get Answers section for information about National Bank regulations and your rights as a bank customer? |
| Have you tried to resolve your complaint with your financial institution? The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the opportunity to resolve your issue(s). |
| Check to make sure that your financial institution is a National Bank. Search Financial Institutions. If the bank is not a National Bank, you should contact the appropriate regulator to submit your complaint. |
| Note: Effective July 21, 2011, the Office of Thrift Supervision became part of the Office of the Comptroller of the Currency. The OCC's Consumer Assistance Group assists national bank and federal savings association, or thrift customers; see our OCC/OTS Integration Page for more information. |
| Please select only ONE of the following methods to file your complaint. Do not mail, e-mail, or fax additional information unless requested. |
If the link to the Online Complaint Form is broken, follow these instructions to update your browser settings.
| Have questions? Discuss your question or concern with a customer assistance specialist. |
| Call the OCC Customer Assistance Group at 1-800-613-6743. TDD Number 713-658-0340. |
| Note: Effective July 21, 2011, the Office of Thrift Supervision became part of the Office of the Comptroller of the Currency. The OCC's Consumer Assistance Group assists national bank and federal savings association, or thrift customers; see our OCC/OTS Integration Page for more information. |