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Digital Government Strategy—Agency Milestones
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What It Is
The Digital Government Strategy, issued May 23, 2012, empowers federal agencies to harness technology to dramatically improve service to the American people.
Why It's Important
The public expects to be able to interact with government anytime, anywhere, and on any device, so agencies must ensure they can live up to these ever–increasing customer demands.
How to Implement
Below is a timeline of agency action items related to the Strategy, including relevant guidance and resources to help you complete each action.
Due August 23, 2012 |
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Engage with customers to identify at least two existing major customer–facing services that contain high–value data or content as first-move candidates to make compliant with new open data, content, and Web API policy. (2.1, Information Centric)
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Engage with customers to identify at least two existing priority customer–facing services to optimize for mobile use. (7.1, Customer–Centric)
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Due November 23, 2012 |
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Establish an agency–wide governance structure for developing and delivering digital services. (4.2, Shared Platform) |
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Develop an enterprise–wide inventory of mobile devices and wireless service contracts. (5.2, Shared Platform)
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Implement performance and customer satisfaction measuring tools on all .gov websites. (8.2, Customer–Centric) |
Due May 23, 2013 |
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Ensure all new IT systems follow the open data, content, and Web API policy and operationalize agency.gov/developer pages. (1.2, Information Centric) |
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Make high–value data and content in at least two existing, major customer–facing systems available through Web APIs, apply metadata tagging, and publish a plan to transition additional high–value systems. (2.2, Information Centric) |
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Evaluate the government–wide contract vehicles in the alternatives analysis for all new mobile–related procurements. (5.3, Shared Platform) |
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Ensure all new digital services follow digital services and customer experience improvement guidelines. (6.3, Customer–Centric) |
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Optimize at least two existing priority customer–facing services for mobile use and publish a plan for improving additional existing services. (7.2, Customer–Centric) |
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Content Lead:
Gray Brooks
Page Reviewed/Updated: September 4, 2012
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