Marketing and Service

The Marketing and Service Directorate is responsible for reviewing the Postal Service's sales and marketing initiatives, as well as the services it provides postal customers and the country. The mission is to support the U.S. Postal Service by performing quality and objective audits and reviews of programs, products, and services that:

• Help improve Postal Service marketing and customer service.
• Report potential fraud, waste, mismanagement, and misconduct.
• Identify opportunities for the Postal Service to enhance economy, efficiency, and effectiveness of its operations and programs.
• Keep stakeholders, including the Governors, Congress, and Postal Service management, informed of problems, deficiencies, and corresponding corrective actions.

This directorate’s reports will provide valuable and timely feedback to improve the financial condition of the Postal Service and ensure universal service to postal customers. Team members are located throughout the country, with audit managers located in Rosslyn, VA; Hoboken, NJ; and Carol Stream, IL.