Answer to Your Question

How do I best plan for system go-live?

When planning for system go-live, the Health Resources and Services Administration recommends covering all aspects of the implementation cycle and allocating enough time to become familiar with new tasks. Prior to go-live, you should test your EHR. Backup and downtime procedures should also be checked.

Approximately two weeks prior to go-live, begin training your staff in the EHR application and on new policies and procedures. Staff should create usernames and passwords prior to go-live and complete a "patient walkthrough" to simulate an entire patient visit. As the actual go-live day arrives, signs should be placed in offices and hallways to notify patients the go-live is taking place and to request their patience through the process.

The following resources may also help your organization plan for system go-live:

  • The Center for Health IT at the American Academy of Family Physicians provides general implementation guidelines and a sample implementation timeline External Links Disclaimer. The timeline suggests various activities to be completed at different times before your organization’s go-live date.
  • You can use Stratis Health’s Go-Live Checklist External Links Disclaimer to ensure your organization is ready to go live with a system. Stratis Health also produced a document detailing various rollout and turnover strategies External Links Disclaimer. The tool describes how an EHR system may be rolled out over time and suggests methods to transition users to the EHR.

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