PSC.gov

GovZone is a web portal developed by PSC that provides easy-to-access service details and contact information for shared services that PSC customers use, all on an e-commerce platform. Five services are currently orderable through GovZone – Security Badging; Travel, including GovTrip access, a travel charge card, and direct deposit for travel; HHS Business Cards; office Nameplates; and Telecommunications. The long-term vision for OSS is to be the primary destination for customers to research and request federal shared services government-wide, positioning PSC as the first and best source for federal shared services.

The ability to order from GovZone will be available to all HHS employees, beginning with PSC employees, and eventually to current and prospective PSC customers outside of HHS. PSC and HHS employees will receive communications from GovZone letting you know when you will have the ability to order and how to log in. Customers outside of HHS will have the ability to order in the future, and customers and PSC.gov visitors will be notified in advance.

HHS employees with access to GovZone must log in through the IAM@HHS web portal at https://iam.hhs.gov/opensso/SimpleLogin.jsp. You must log into AMS using your PIV Card in order to access GovZone. For help or too request access to AMS, please contact the AMS helpdesk at AMSHelp@hhs.gov or by phone at 1-888-ONE-DHHS (663-3447).

GovZone is both an order entry system for customers and a workflow system for service providers. This means that GovZone automatically routes your order to the people required to approve and fulfill your order. If you are a customer, GovZone will keep you informed as the order progresses toward fulfillment with periodic email updates. If you are a service provider, GovZone will send you task requests when a submitted order needs action or approval from you during the fulfillment process.

Most of PSC’s products and services are listed in GovZone, however, many of PSC’s services and products can be tailored to meet your specific needs. If you don’t see what you’re looking for, contact us.

To request information on a specific service or product, please complete a service specific inquiry form. Click on the service category you are interested in on the left-had side of the homepage, then select the specific service or product, then click on Contact Us. You may also complete a General Inquiry Form which will be forwarded to the correct service area for response.

After “configuring” the product/service (providing necessary information about the product/service you wish to order), you may add it to your cart. Only users who can log into GovZone and have the ability to order will be able to complete the order process (see Who can place orders through GovZone?). If you select “Add to Cart” before completing the configure step (i.e., adding all of the required data attributes), you will receive an error message. Complete all data attributes on the configuration page, then select “Add to Cart”.

Many products and services offered through GovZone require additional information in order to submit your order. The “Create Order” button allows you to provide the specific data needed. Once an order has been successfully created, it may be added to your cart.

Once you have selected the products and/or services you wish to order, provided the necessary information during the “Create Order” step, and added them to your cart, click on “Check Out” to begin the checkout process. Follow the on-screen steps to complete the checkout process.

In order to check out, you must have the ability to order from GovZone (see Who can place orders through GovZone?) and must have logged into GovZone via the AMS portal using your PIV Card (see How do I log into GovZone?). If you have the ability to order and you logged in using your PIV Card, make sure you selected “Add to Cart” for the service/product you wish to order before attempting to check out.

GovZone provides an on-screen confirmation message containing your order number when an order has been successfully placed. You may wish to keep for your order number to follow up on the status of your request. In addition, GovZone sends an email confirmation with your order number and other details of the products/services requested.

No. You must complete all the steps in the Create Order process, then complete the Checkout process, in order to submit your order. If you step away from your order and come back later, you may have to log in through AMS again and you may have to reenter your order data. GovZone users are encouraged to gather all the necessary information before beginning an order and allow adequate time to complete the order entry process. If you are logged into GovZone through AMS, items already in your cart will remain and can be retrieved at a later time.

All information required to place an order within GovZone is indicated with a red (*) asterick. GovZone will not let you place an order in your cart, until all required fields are completed successfully.

GovZone generates a confirmation email with your order details, which may be printed. Another option is to use your browser print function. If the order is small, you may wish to screen print the order for your records.

GovZone generates your order number after you successfully complete the checkout process. Order status update emails you receive from GovZone will reference this number, and you may need it when contacting GovZone Customer Service or the Service Provider with questions about your order.

Log into GovZone via the AMS portal (see How do I log into GovZone?). From the GovZone home page, select the My Orders tab in the Activity Tracking section. Locate the order using the order number you received in the order confirmation email from GovZone, and the status will be listed under the Status column.

Once your order has been submitted and you have received an order confirmation, you cannot make changes in GovZone, and depending on the product ordered, changes may not be possible. To request changes to your order, contact GovZone Customer Service immediately by phone at 1-855-941-HELP (1-855-941-4357).

Once your order has been submitted and you have received a confirmation, you will not be able to cancel your order in GovZone, and depending on the product ordered, cancellations may not be possible. To request a cancellation, contact GovZone Customer Service immediately by phone at 1-855-941-HELP (1-855-941-4357)

First, check the status of your order from the My Orders Tab in the Activity Tracking section of your home page. (See question How can I locate my order and check the status?)

If you still have questions, contact GovZone Customer Service at 1-855-941-HELP (1-855-941-4357).

Log into GovZone via the AMS portal using your PIV Card. At the bottom of the MyLinks section, click on Manage Links. Select up to six links you wish to add to your My Links section. If you wish to remove a link you have already selected, uncheck the box next to the link name. To save your selections, click on the Save button.

Please contact the GovZone Customer Service by phone at 1-855-941-HELP (1-855-941-4357).

Please contact the GovZone Customer Service by phone at 1-855-941-HELP (1-855-941-4357) with any questions.

PSC provides the essential business-related functions that government agencies need to keep operating. In this respect, PSC has been Managing the Business of Government™ for 17 years.

Environmental sustainability has been part of the PSC business strategy for more than 15 years. We began by installing energy metering devices, converting to energy-efficient light fixtures, and adopting other initiatives that in many instances exceeded federal environmental management standards.

To help our employees and customers go green and achieve the sustainability goals outlined in Executive Order 13514, PSC aims to reach the following milestones for resource use, waste elimination and greenhouse gas emissions by FY2020:

• Reduce operating waste by 50% through recycling;
• Lower energy and water consumption by 34% and 25% per square foot respectively;
• Right size our vehicle fleet and cut petroleum use by 30%;
• Cut paper usage by 25,000,000 pages, approximately 54,000 pounds or 3200 trees; and
• Include acquisition sustainability requirements into at least 95% of applicable new contracts.