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My Frequently Asked Questions
Q: How do I register?
A: To register for a MAX Account, click "Register Here" on the MAX Homepage. All new users must complete the Registration form to gain access to the MAX System. You will then receive an email containing the next steps in completing your registration. Once your registration is complete, you will receive an automated email confirming the creation of your MAX Account and instructions for creating your password. After logging in, you will be able to see the applications and groups that you have access to.
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Q: Who is eligible for a MAX account?
A: Federal government employees in the Executive Branch with a .gov,.mil, or fed.us email domain may register for a MAX Account. [Back to top]

Q: What if I do not have a ".gov", ".mil", or ".fed.us" email address?
A: Please contact the MAX Support Team for further instructions.
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Q: Why am I being asked for additional documents to complete my registration?
A: Individuals with e-mail domains that are not pre-approved for automatic registration will be required to fax a copy of their government identification badge. This will serve as verification of your employment in a Federal government agency. If it is against your agency's policy to copy your identification badge, contact the MAX Support Team for further instructions on fulfilling this requirement.
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Q: Where should I send my documents to complete my registration?
A: Supporting documentation should be faxed to the MAX Support Team at 202-395-5080.
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Q: I am getting a message that my password is suspended, what does this mean?
A: You have received this message because there are 6 or more invalid login attempts associated with your account. To correct this, you should change your password. To do so, follow the steps outlined in the next question.
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Q: How do I change/reset my password?
A: You must login to change your password. Once logged in, click the Password link on the MAX homepage. You will be prompted for your e-mail address to receive further instructions.
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Q: I am receiving an error message when I try to reset/change my password, what does this mean?
A:Try again. Remember that you must meet the restrictions stated on the Password reset form. If you continue to experience difficulty, contact the MAX Support Team.
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Q: What is the User Agreement and Non-Disclosure Agreement that I am required to sign?
A: The User Agreement and Non-disclosure Agreement reads as follows:

This agreement is issued under the authority of the Federal Information Security Management Act of 2002 (Pub. L. 107-347, Title III).

By checking the "I ACCEPT" check box and clicking on the "Submit" button, I signify my understanding and acceptance of these policies and practices concerning access to the MAX systems and that I will be held accountable for any breach of these policies and practices.

MAX is a U.S. Government computer system used to conduct government business. Business conducted on MAX shall be conducted in a manner above reproach and in accordance with the highest ethical standards to ensure the public's confidence in the integrity of the Government, its employees, and systems.

1. I understand that the MAX systems are U.S. Government systems for the purpose of conducting official Government business, and that the MAX UserID and any other information related to access and use of the MAX systems are considered sensitive and critical.
2. I will NOT enter classified information into the MAX systems.
3. I will protect my personal password from disclosure.
4. I will log off of or otherwise restrict access to any MAX System session when I am not personally attending to it.
5. Upon completion of my government-related duties that involve using the MAX system, I will contact the sponsor or the MAX Data Management Team to ensure my User ID is properly disabled.
6. If I suspect someone else has tried to learn my password or fraudulently gain access to the MAX systems I will immediately report the incident to a MAX representative.

Non-Disclosure I acknowledge that with my MAX ID I may have access to government information of a sensitive or critical nature that is the sole property of the U.S. Government and I hereby agree to protect that information in the strictest confidence and to use it only to support Government purposes. .

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Q: Who do I contact if I experience any problems?
A: If neither the FAQ list nor your administrator can answer your question, then contact the MAX Support Team.
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