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  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Analyst (Telecommunications Billing Analyst)

Agency:Office of the Inspector General, USPS

Job Announcement Number:2012-81-744564-PC


to / Per Year


Wednesday, September 12, 2012 to Wednesday, September 26, 2012




Full Time - Excepted Service Permanent




1 vacancy in the following location:
Arlington, VA United StatesView Map


United States Citizens


The United States Postal Service Office of Inspector General's (USPS OIG) mission is to provide reports to Postal Service Executives, the Board of Governors, and Congress to help the Postal Service maximize revenues (over $65 billion a year), minimize costs, and prevent and detect fraud, waste, abuse and mismanagement.


The USPS OIG is seeking a highly qualified applicant to fill our Information Technology Analyst (Telecommunications Billing Analyst) position in the Office of Chief Information Officer (OCIO) located in Arlington, VA. The successful candidate will be responsible for executing all IT billing and analysis as well as providing input and recommendations to Office of Inspector General (OIG) leadership which supports the development of agency-wide information technology solutions to improve operations and maintenance.


Candidates will be evaluated on the skills that they possess that are directly related to the duties of the position and/or the experience, education and training that indicate the applicant's ability to acquire the particular knowledge and skills needed to perform the duties of the position. Only those candidates who meet all qualification and eligibility requirements and who submit a complete application package by 11:59 PM EST on Wednesday, September 26, 2012 will be considered.


The USPS OIG uses a Pay Banding system, which is equivalent to the Federal GS scale. Grade and salary determinations will be made based upon a candidate's education and professional experience.


This position is being advertised at the Journey Band level, equivalent to a GS-12. The salary range for this position is $74,872- $97,333. The salary figures include locality pay. Career ladder promotion is to a GS-13.


Relocation expenses will not be paid.  


May be required to successfully complete a 12-month probationary period


  • Must be a US Citizen
  • Must be able to pass a physical examination
  • Must be able to pass a drug screening
  • Must be able to pass a background investigation
  • Must be able to obtain/maintain a government-issued credit card
  • May be required to take a writing assessment


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Please note that the duties and responsibilities associated with this position may vary based upon the agency's needs at the time of hire. The following description of major duties and responsibilities is only intended to give applicants a general overview of the expectations.

  • Responsible for managing, developing and executing all IT Operations telecommunications and wireless billing and billing processes.
  • Proactively manages and monitors expenditures to ensure telecommunications and wireless budgets are being met; proactively identifies budget shortfalls or overages and immediately brings either to the attention of senior leadership.
  • Applies a wide range of information technology concepts to effectively manage and execute the telecommunications and wireless billing process.  Must understand the laws, policies, and practices that impact the billing of vendor-provided telecommunications and wireless products and services.
  • Analyzes Office of Chief Information Officer (OCIO) requirements to ensure telecommunications and wireless budgets support operational and business needs.
  • Develops, manages and maintains all telecommunications circuit and wireless records within the OCIO.
  • Places orders for telecommunications and wireless services needed to support the Office of Inspector General (OIG).
  • Serves as a liaison with OCIO organizations to develop and articulate technical requirements provided to vendors when new or modified telecommunications or wireless services and products are required.
  • Understands protocols, bandwidths, and usage of different circuit types, which enables the auditing and payment of telecommunications and wireless costs.
  • Works extensively with vendors and internal customers.  Must possess skill working with vendor provided data and incorporating it into internal OIG databases to ensure accurate telecommunications and wireless billing accounting, payments and financial reporting.
  • Manages and maintains the accuracy of all information within the OIG telecommunications expense database (WINBILL).
  • Researches, evaluates and reconciles billing discrepancies in a timely manner with telecommunications and wireless vendors and internal customer, e.g., accounting, finance, and contracting.
  • Prepares all monthly telecommunications billing and wireless usage reports, as well as other reports and metrics as required by Chief Information Officer (CIO) leadership to manage expenditures, improve processes, and communicate with senior OIG leadership.
  • Leads activities and manages the development of a recommended annual CIO telecommunications and wireless budget.
  • Assists CIO leadership by developing required documentation (e.g., strategic budget analysis and inputs, budget improvement plans) as needed to justify expenditures that sustain, maintain, or improve customer support and operational capabilities.
  • Maintains close coordination and working relationships, as required to effectively perform with all offices within the OIGOCIO, OCTO, and other AIG directorates in the support of IT services provided by the OCIO.


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You must meet ALL of the Minimum Qualifications listed in the requirements.




NOTE: Education must be accredited by an institution recognized by the U.S. Department of Education. Applicants can verify accreditation here: www.ed.gov/admins/finaid/accred.


Special Instructions for Candidates with Foreign Education: Education completed outside the United States must be deemed equivalent to that gained in U.S. education programs. You must submit all necessary documents to a private U.S. credential evaluation service to interpret equivalency of your education against courses given in U.S. accredited colleges and universities. For further information visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.  




You must meet ALL of the minimum qualifications listed below.


Demonstrated proficiency as an Information Technology professional and  two (2) years of specialized professional experience in the Telecommunications Billing and Circuit Ordering to include: developing, managing, monitoring and reporting on telecommunications and wireless budgets; developing, managing, monitoring and documenting reporting on the telecommunications and wireless billing processes; developing solutions to support Information Technology requirements with allocated resources.




Your resume MUST reflect that you have experience, knowledge and/or skills in each of the following Evaluation Factors listed below:


  • Ability to manage and execute all facets of an IT organizations telecommunications and wireless billing functions, to include the budgeting, billing and ordering of telecommunications and wireless services.

  • Ability to analyze, review, assess, implement and improve information technology procedures as they pertain to budgeting, billing and ordering telecommunications and wireless services.

  • Ability to prepare and present reports and briefings to senior management officials on complex/controversial issues.

  • Ability to provide expert technical advice, guidance, and recommendations to management and other technical specialists on telecommunications and wireless services.

  • Demonstrated skill in problem solving and a consistent record of on-time delivery and customer service.

  • Demonstrated skill in planning, budgeting, scheduling and resource management; effective time management, documentation and organizational skills.




  • Demonstrated ability to work with MS Excel and other MS Office products.
  • College level course work in computer science, engineering, information science, information systems management, mathematics, operating research, statistics, or technology management or training that would demonstrate equivalent knowledge in the Information Technology career field.


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Pay is only part of the compensation you will earn working for the USPS OIG. We offer a broad array of benefits programs:


Health, Dental, Vision, Life and Long Term Care Insurances with Flexible Spending options. Our insurance programs are nationally recognized and offer you choice and flexibility along with a substantial employer contribution to the premiums. And you can pay your share of the premiums as well as your out-of-pocket costs with pre-tax dollars. For more information about these programs visit www.opm.gov/insure.


Retirement and Thrift Savings. Retirement benefits are based on years of service and salary history, and with the Thrift Savings Plan, you can self-direct your retirement savings program through multiple investment options. For more information about these programs see www.opm.gov/retire and http://www.tsp.gov/.


Flexible Work Schedules. To help you manage responsibilities outside of your job and enhance your peace of mind while you are at work, USPS OIG offers a range of family friendly flexibilities including flexible work schedules, telework and employee assistance programs.


Leave and Holidays. Our leave policy provides ample time off to take care of your personal, recreational and health care needs. In addition to 10 paid holidays each year, you will earn 13 days of paid sick leave and 13 to 26 paid vacation days each year depending on your years of service.


For further information, please refer to our website at:



Fair Labor Standards Act (FLSA) Status: Exempt   (Nonexempt employees are entitled to overtime pay; Exempt employees are not).  


This agency provides Reasonable Accommodations to applicants with disabilities. If you require accommodations for any part of the application and/or hiring process, please call 703-248-2210. The decision on granting an accommodation request will be made on a case by case basis.


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When you are ready to begin the application process, click the Apply Online button to create an account or to login to your existing USAJOBS account. Follow the prompts to create or upload required and applicable documents, and submit the Occupational Questionnaire.


    You must submit a complete application package by 11:59 PM Eastern Standard Time on the closing date of this announcement, Wednesday, September 26, 2012, which includes the following:


          1. Resume

          2. Occupational Questionnaire

          3. Required Supporting Documents


    NOTE: To fax supporting documents you are unable to upload, you must complete this Fax Cover Page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 744564 and fax to 1-478-757-3144.


    If you cannot apply online:

    1. Click the following link to view and print the Occupational Questionnaire View Occupational Questionnaire, and
    2. Print this 1203FX form to provide your responses to the Occupational Questionnaire http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf, and
    3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


If you need assistance applying online or by fax, please contact OPM at ApplicationManagerHelpDesk@opm.gov


    You are strongly urged to read and print the entire vacancy announcement.


    Incomplete applications will not be considered.  




    The Human Resources Office will review your resume and supporting documentation to ensure that you meet the minimum qualifications required for this position. You will no longer be considered for this position if you: fail to respond to all of the questions in the self-assessment questionnaire; fail to attach all required documentation; or if your application materials indicate that you are not minimally-qualified for this position. Only the top-rated, minimally-qualified candidates will be referred to a review panel for further consideration.  If your application is referred to the review panel, the review panel will compare your self-assessment questionnaire responses to your resume and supporting documentationIt is essential that your resume and supporting documentation provide sufficient information to substantiate your responses to the self-assessment questionnaire.  If your questionnaire responses are not adequately substantiated, the review panel will amend your rating to more accurately reflect the level of competency indicated. Top-rated applicants may be required to participate in an interview and/or a writing assessment.  Your rating may be further adjusted by the review panel or the selecting official based on your interview or writing assessment performance.  Once all applicant scores are finalized, the selecting official will make a final decision. 


NOTE:  You must submit all of the required documents.  Failure to submit all of the required documents will result in an ineligible status for this vacancy.


You must submit all required documents by 11:59 PM on the closing date of this announcement, Wednesday, September 26, 2012


1. RESUME that DOES NOT exceed 5 pages. Your resume or application must reflect equivalent experience, knowledge and skills correlating to the Evaluation Factors listed above.  If your resume exceeds 5 pages, you may be considered ineligible for the vacancy announcement.  (Required: When completing your online application or uploading your resume, you must categorize it as a "Resume" document)


2. COMPLETE OCCUPATIONAL QUESTIONNAIRE. Click the "Apply Online" button and follow the prompts to complete the Occupational Questionnaire. To View the Occupational Questionnaire, click here: View Occupational Questionnaire. (Required: You must click the "Submit My Answers" button at the end of the Questionnaire to complete this process) Note: To return to a previously saved or incomplete questionnaire you may use the following link: https://applicationmanager.gov.


3. PERFORMANCE APPRAISAL dated within the last 15 months.  This is required from all applicants including Federal, USPS, OIG, and private sector employees.  If a PERFORMANCE APPRAISAL dated within the last 15 months is not available, you must submit a separate statement with the reason a performance appraisal is not available. (Required:  Upload and save as "Other" document.)  NOTE:  An SF50 IS NOT acceptable as a performance appraisal.


4. TRANSCRIPTS from an accredited college or university. The information presented in the transcript must be verifiable and should contain the name of the institution, applicant's name, list of completed courses, semester hours, GPA, date and type of Bachelor's Degree issued.  NOTE:  Education completed outside the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment.  Attach document verifying that it has been deemed equivalent.  (Required; Attach as "Transcript" document.) 



                • Certificates or Licenses, if applicable.  Upload and save as "Other" document.
              • Veterans Preference Documentation including the Member 4 copy of your DD-214 Certificate of Release or Discharge from Active Duty, and/or other proof of veterans preference eligibility including your VA letter, form SF-15 (www.opm.gov/forms) and all required documents related to your SF-15 claim. Veterans can request the Member 4 copy of their DD-214 at http://www.archives.gov/veterans/military-service-records, and can download a copy of their VA letter from https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal. (If applicable to you, you are Required to upload each veterans document and categorize as "DD-214" or "SF-15" or "Other Veterans Document")
  • SF-50 if you are or have been a Federal employee to demonstrate tenure and competitive/excepted service for eligibility purposes. (If applicable to you, you are Required to upload each applicable SF-50 and categorize as a "SF-50" document)
  • Any Other Documentation required in this announcement, as applicable to you and your qualifications or eligibility for this position. 
  • All applicants are required to submit the following supporting document type(s):
       ·Other (Performance Appraisal, Certificates)

    Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
       ·Other Veterans Document


Vacancy Inquiries
Agency Information:
Office of Chief Information Officer
1735 North Lynn Street
Arlington, VA


Once the Occupational Questionnaire has been received you will receive an acknowledgement e-mail that your submission was successful. After a review of your application package has been completed, you will be notified of your rating and/or referral to the Selecting Official.

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Agency Information:

Office of Chief Information Officer
1735 North Lynn Street
Arlington, VA

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Vacancy Inquiries

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