Posts tagged "services"

Lifeline Program Helps Provide Phone Service to Low-Income Families

The Lifeline program helps low-income households get telephone service by providing discounts up to $10.00 a month on one basic monthly phone service (landline or wireless).

Currently, more than 17 million households are subscribed to Lifeline. In order to enroll in Lifeline, potential subscribers must demonstrate their eligibility by showing proof of income or participation in a qualifying program.

The Lifeline program is paid for by the Universal Service Fund (USF). According to the Federal Communications Commission (FCC), “All telecommunications service providers and certain other providers of telecommunications must contribute to the federal USF based on a percentage of their end-user telecommunications revenues. These companies include wireline telephone companies, wireless telephone companies, and certain Voice over Internet Protocol (VoIP) providers.”

Some consumers may notice a “Universal Service” line item on their telephone bills. This line item appears when a company chooses to recover its USF contributions directly from its customers by billing them this charge. The FCC does not require this charge to be passed on to customers. Each company makes a business decision about whether and how to assess charges to recover its Universal Service costs.

Learn more about the Lifeline program and see if you’re eligible.

Asked by Anonymous

Not a question, but thank you, whoever reads through this inbox. It means a lot that you really do answer questions, and you're so polite and decent about it even when the questions are hard to decipher. I have a job a little like yours, so I'm guessing you have to deal with some very frustrating people. So... I wanted to thank you; this is a really cool blog.

Thanks! We’re really glad you like our blog. By answering questions, we can highlight the government information and services that people need the most.

Visit our Ask a Question page to anonymously submit a question. We cannot answer every question, so if you need immediate assistance, please send us an email, chat with us, or call us at 1-800-FED-INFO. You can also check our list of frequently asked questions.

Social Security Offices Will Close Early

Beginning on August 15, Social Security offices will close 30 minutes early each day. For example, an office that is usually open to the public Monday through Friday from 9 a.m. to 4 p.m. will now close at 3:30 p.m.

You do not need to visit an office to complete most Social Security services. Apply for benefits, sign up for direct deposit, replace a Medicare card, obtain a proof of income letter, or change your address or telephone number at or by calling 1-800-772-1213 (TTY 1-800-325-0778).