- Be treated with dignity and respect at all times.
- Be protected from discrimination. Every company or agency that works with Medicare must obey the law, and can't treat you differently because of your race, color, national origin, disability, age, religion, or sex.
- Have your personal and health information kept private.
- Get information in a way you understand from Medicare, health care providers, and, under certain circumstances, contractors.
- Get understandable information about Medicare to help you make health care decisions, including:
- Have your questions about Medicare answered.
- Have access to doctors, specialists, and hospitals.
- Learn about your treatment choices in clear language that you can understand, and participate in treatment decisions.
- Get health care services in a language you understand and in a culturally-sensitive way.
- Get emergency care when and where you need it.
- Get a decision about health care payment, coverage of services, or prescription drug coverage.
- When a claim is filed, you get a notice from Medicare or from your Medicare Advantage Plan (Part C), other Medicare health plan, or Medicare Prescription Drug Plan (Part D) letting you know what it will and won’t cover.
- If you disagree with the decision of your claim, you have the right to appeal.
- Get certain information, notices, and appeal rights that help you resolve issues when Medicare doesn't pay for health care.
- Request a review (appeal) of certain decisions about health care payment, coverage of services, or prescription drug coverage.
- File complaints (sometimes called grievances), including complaints about the quality of your care.
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