Asked by Anonymous
how can i get help with a credit card ripping me off
We know that it can be tough to navigate the complex terms of your credit card agreement, but the Consumer Financial Protection Bureau (CFPB) is here to help. The CFPB is a government agency dedicated to shedding light on the financial landscape, and we hope you’ll take advantage of the resources we provide.
For example, we recently launched Ask CFPB, a search tool that can help you get plain-language answers to your financial questions and even features a whole section on credit cards. You can rate the questions on Ask CFPB and even suggest your own if you don’t find what you’re looking for.
Sometimes information isn’t enough. That’s why we continue to take your complaints. You can submit a complaint about your credit card company on our website or by calling (855) 411-2372. When you submit your complaint, you will be given a password and a tracking number to follow its progress. We’ll work to get a response from your card issuer.
Or, if you don’t want to submit a formal complaint, you can tell us your story. Share your experiences with personal financial products and services – good or bad – and help inform our ability to protect others.
Answer provided by Maggie Anderson, Consumer Financial Protection Bureau, Office of Consumer Engagement.
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