HETS UI Information

Section 508 Compliance

Section 508 of the Rehabilitation Act of 1973 requires that members of the public with disabilities have access to, and use of, information and data that is available to individuals without disabilities.

The inquiry and response functions of the HETS UI Internet application have been tested for Section 508 compliancy using JAWS® version 9.0 screen reading software. The online link found in the left-hand navigational panel of each screen allows access to a version of the HETS UI User's Guide that is Section 508 compliant, as well.

On both the Inquiry and Response screens of this application, users can read individual letters by using the shortcuts ("hot keys") supplied by their assistive technology software.

After users have clicked on the "Submit" button of the Inquiry screen, the HETS UI Internet application may return validation or error messages on the top of the display. Users of assistive technology can also use their software "hot keys" to access descriptions of these errors so they can be corrected before resubmission of the inquiry.

Acceptable Query Date Ranges

CMS will verify that the requested date(s) on the request are within the HETS UI Internet application's allowable date span.  The HETS UI Internet application will accept requests for specific periods up to 27 months in the past and up to four months in the future based on the date the transaction was received.  To avoid misunderstandings and variations in responses, requests outside this range will be rejected with the error: E00010 Invalid Date.

Again, this is just one of many steps CMS is taking to improve the Medicare Eligibility transaction. You can share your comments or concerns with CMS by contacting the Medicare Customer Assistance Regarding Eligibility (MCARE) Help Desk.

MCARE Help Desk: 1-866-440-3805