Office of the Chief Information Officer Overview
The Office of the Chief Information Officer (OCIO) is committed to providing high quality, enterprise IT services and solutions to all GSA employees in partnership with our customers - the services, staff offices and regions.
We provide:
- Enterprisewide IT infrastructure services, including desktop support and our wide area network
- IT portfolio management (capital planning and investment control)
- IT security programs and security management
- Enterprise architecture to link business needs to our IT systems and services
- Enterprise applications for email, collaboration and identity management
- IT leadership within GSA
OCIO services enable GSA’s mission. Our infrastructure is the backbone of GSA’s business and management applications. Our IT security program protects our systems and facilitates our successful telework program. Our help desk and onsite support are the point of contact for most of the IT services provided to our associates, from Blackberry and laptops, to security, voice and video capabilities. We establish the policies and procedures that govern the use of IT at GSA and we are responsible for monitoring and reporting on our compliance with laws, regulations, orders and directives. We provide the agency’s enterprise architecture as a framework to manage IT resources. We offer advice and expertise to the Administrator and GSA executives on leveraging IT services to support GSA business and service objectives.
Opportunities – In keeping with our commitment to providing the best and most effective enterprise IT services and solutions across GSA, OCIO has identified areas that we will concentrate on for FY 2011-2012:
- Modernization –GSA is undergoing an IT modernization effort to improve our internal and external service delivery. This means ensuring we have a modern, updated technology infrastructure for our employees, but also means using technology and innovative business practices to drive stronger value to GSA’s customers and stakeholders
- Innovation – GSA serves all agencies of the federal government and as such should be a source of innovation in deploying information technology to enable our programs. In response, we are developing a standard set of core services across the agency that standardizes common services, but supports business-specific applications. We also recognize that the insight, experience and knowledge of a large and diverse group of people can make improvements and solve problems more quickly through collaboration. GSA is continuing to work towards an enterprisewide collaboration platform that harnesses this intelligence - allowing for better decision-making, the creation of new ideas and opportunities and operational excellence.
- Sustainability – There are many opportunities to use IT as a smarter consumer, but also to assist in reducing the consumption of energy and natural resources. We are committed to reducing our environmental footprint and are working together on new ideas in support of this goal, which includes employing innovative technology to reduce energy usage. GSA is working to expand power management programs, reduce unnecessary IT hardware such as personal printers and ensure that our infrastructure enables employees to work from anywhere. These efforts support our Administrator’s long term goal of Zero Environmental Footprint.
- IT Security – GSA and all federal agencies are mandated to implement numerous new IT Security measures, including laptop encryption, two-factor authentication and Federal Desktop Core Configuration (FDCC). GSA is making progress in implementing these mandates and doing it without additional funding. We are working to maintain our level of support and compliance, while managing the impacts to our end users through change management and communications initiatives. Initiatives such as Simpler Sign-On provide increased security while also improving the user’s experience.
Click Here for Documents on GSA's New Email and Collaboration Contract
