Federal Trade Commission Protecting America's Consumers

Workshop 1: The Consumer Experience May 14, 2003 Workshop 2: The Business Experience June 4, 2003 Federal Trade Commission Conference Center 601 New Jersey Ave, NW Washington, DC 20001

Technology has been widely heralded as a promising solution to the challenges presented by consumer privacy and information security. A number of products promise to help consumers and businesses control sensitive information and guard against internal and external threats; technology is also frequently cited as the best method for managing information and ensuring information security. As more and more consumers use “always on” Internet connections and share personal information online, it is useful to examine the current role of technology in addressing privacy and security issues.

The workshops being announced will focus on the role technology plays for both consumers and businesses. Consumers may have more technologies available to help them protect their personal information, but it is unclear whether consumers are using these technologies and whether these products reflect the needs of consumers in this area. Businesses may also be using new technologies to scan their Web sites for vulnerabilities and encode privacy restrictions directly into stored data, but it is equally unclear whether technology is meeting the privacy and security needs of businesses.

The workshops will foster a wide-ranging discussion on these issues. They will also examine whether and what progress has been made in the security area since the Federal Trade Commission’s May 2002 workshop on consumer information security.

Click here for details on ordering videotapes of the workshops.

Staff Workshop Report: Technologies for Protecting Personal Information [PDF only 48K]
	Agendas The Consumer Experience: May 14, 2003 The Business Experience: June 4, 2003
	Transcripts The Consumer Experience: May 14, 2003 Full Transcript (515k) Welcoming Remarks (36k) Panel 1: Consumer Tools for Managing the Collection and Use of Personal Information (111k) Panel 2: Consumer Tools for Managing Information Security (97k) Introductory Remarks for Afternoon Panels (14k) Panel 3: Making Effective Use of Technology: Understanding Consumer Behavior (115k) Panel 4: Building Protections into the Architecture of Identity Management Systems (100k) Panel 5: Building Security into the Architecture for Safer Computing (71k) Closing Remarks (23k) The Business Experience: June 4, 2003 Full Transcript (496k) Welcoming Remarks (31k) Panel 1: The Process of Protecting Consumer Information: Creating a Business Plan Using a Hypothetical (139k) Panel 2: Business Tools for Protecting Consumer Information (116k) Panel 3: Current and Emerging Frameworks for Protecting Consumer Information (95k) Panel 4: Designing Technologies to Protect Consumer Information (138k) Closing Remarks (13k)
	The Consumer Experience: Panelist Presentations [PowerPoint files. Best viewed with Internet Explorer 5 or higher] Panel 1: Consumer Tools for Managing the Collection and Use of Personal Information Lorrie Faith Cranor, AT&T Labs       An Analysis of P3P Deployment on Commercial, Government, and Children’s Web Sites as of May 2003 Stephanie Perrin, Digital Discretion, Inc. Panel 2: Consumer Tools for Managing Information Security Larry Clinton, Internet Security Alliance Richard M. Smith, Computerbytesman.com Michael Willett, Security and Privacy Consultant Panel 3: Making Effective Use of Technology: Understanding Consumer Behavior Andrew Patrick, National Research Council of Canada Mary J. Culnan, Bentley College Donna Hoffman, Vanderbilt University Nathaniel Wood, FTC Panel 4: Building Protections into the Architecture of Identity Management Systems Lynette Millett, National Academy of Sciences Ari Schwartz, Center for Democracy and Technology Panelist Bios [PDF]
	The Business Experience: Panelist Presentations [PowerPoint files. Best viewed with Internet Explorer 5 or higher] Panel 1: The Process of Protecting Consumer Information: Creating a Business Plan Using a Hypothetical Joseph Alhadeff, Oracle Corporation Larry Ponemon, Ponemon Institute Panel 2: Business Tools for Protecting Consumer Information Steven Adler, IBM Tivoli Security & Privacy Software Robert Gratchner, Corporate Privacy Manager, Intel Corporation Panel 3: Current and Emerging Frameworks for Protecting Consumer Information Larry Clinton, Internet Security Alliance Fran Maier, TRUSTe Panel 4: Designing Technologies to Protect Consumer Information Kathy Bohrer, IBM Research
	Federal Register Notice
	Public Comments The comment period for filing comments pertaining to the workshop has been extended through June 20th. Instructions for filing comments can be found in the Federal Register Notice.
Consumer & Business Information
	OnGuard Online Website This link will take you from the FTC's website to OnGuardOnline.gov. OnGuard Online is a partnership between the FTC, other federal agencies, and the technology industry. Privacy: Tips for Protecting Your Personal Information [PDF] Stop.Think.Click: 7 Practices for Safer Computing [PDF] Safeguarding Customers' Personal Information: A Requirement for Financial Institutions [PDF] Site-Seeing on the Internet: A Consumer's Guide to Travel in Cyberspace
More Information
	Press Release (2/21/03) Local Restaurants and Hotels Directions between FTC buildings [PDF]