DigitalGov University Course Catalog

On this page:

• Analytics
• Challenges & Prizes
• Contact Centers
• Customer Service
• Mobile
• Plain Language & Writing for the Web
• Requirements & Best Practices
• Social Media
• Technology
• Usability & Accessibility
• Web Content Creation & Maintenance
• New Media Talks
   

Here's a list of all the classes we offer:

Analytics

• Using Google+ in Government (September 2012)
• A Public Value Analysis Tool for Open Government Planning (June 2012)
• Project-Level Social Media Strategy (April 2012)
• Essentials of Customer Metrics (January 2012)
• Joe Pagano Memorial Web Analytics Lecture Series: The Future of the Web and New Media in Government (December 2011)
• The Basics of Social Media Metrics (December 2011)
• Telling Compelling Stories with Numbers: Data Visualization and Communication (October 2010)
• Creating Web Metrics Reports that Rock (October 2009)

Challenges & Prizes

• Vendor Showcase: Challenge and Competition Services (February 2012)
• Challenges and Prizes: You Plus Outside Expertise Equals Success (February 2012)
• Engage and Innovate with Challenges and Challenge.gov (December 2011)
• How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
• Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)

Contact Centers

• Government Contact Center Customer Satisfaction Survey Results (February 2012)
• The Drivers of Customer Satisfaction in Contact Centers (October 2011)
• 2011 Government Contact Center Conference Presentations (September 2011)

Customer Service

• Using Google+ in Government (September 2012)
• The Essentials of Customer Experience: Going Beyond Customer Service (June 2012)
• Get Serious About Customer Service: Best Practices for Implementing the Customer Service Initiative in Your Agency (October 2011)
• Leveraging the Government Experience Through QR Codes (September 2011)
• Delivering Great Customer Service: Essentials for Government Web Managers (January 2011)
• The Magic of Exceptional Customer Service (September 2010)

Mobile

• API Webinar Series 202—Case Studies from Federal Register, NASA, and GSA (September 2012)
• API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (August 2012)
• Mobile Webinar Series: Mobile First (July 2012)
• API Webinar Series: APIs for Dummies, an Introduction to APIs (July 2012)
• Mobile Webinar Series: Responsive Design (June 2012)
• Mobile Platform Development Series: Apple (May 2012)
• Mobile Platform Development Series: Microsoft (April 2012)
• Mobile Platform Development Series: BlackBerry (April 2012)
• Mobile Apps vs. Mobile Websites (December 2011)
• Going Mobile (May 2011)
• Mobile Strategy at the Smithsonian (July 2011)
• Apps Challenge Workshop (March 2011)
• Designing a Mobile Friendly Website (November 2010)

Plain Language & Writing for the Web

• Write Great Web Content: Plain Language in Action (June 2012)
• Writing for the Web Workshop (April 2012)
• Plain Language Basics (January 2012)
• Plain Language: Writing for the Web Seminar (December 2011)
• Get Your Plain Language Questions Answered (December 2011)
• Using Plain Language to Communicate Health Information (November 2011)
• Plain Language in Regulations and Policy (October 2011)
• What Not to Web: Plain Language and Writing for the Web Made Easy (September 2011)
• Plain Language: The Act, What It Means, What YOU Need to Do (August 2011)
• Write Plainly: An Update on Plain Writing Principles and the New Law (January 2011)
• Writing Well for Online Readers: Essentials for Writing in Plain Language (October 2010)
• Plain Language in Practice: Writing for the Web (October 2008)

Requirements & Best Practices

• Using Google+ in Government (September 2012)
• API Webinar Series 202—Case Studies from Federal Register, NASA, and GSA (September 2012)
• Digital Strategy Series: Governance Recommendations (September 2012)
• API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (August 2012)
• Mobile Webinar Series: Mobile First (July 2012)
• API Webinar Series: APIs for Dummies, an Introduction to APIs (July 2012)
• Meeting Federal Web Requirements and Best Practices (January 2011)
• Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
• Best Practices of Multilingual Websites (September 2009)
• Best Practices for Blogging (May 2009)

Back to Top

Social Media

• Using Google+ in Government (September 2012)
• Digital Strategy Series: Governance Recommendations (September 2012)
• Mobile Webinar Series: Mobile First (July 2012)
• Federal Social Media Camp (June 2012)
• Minimize IT Security Risks While Using Social Media (May 2012)
• Storify: Creating Stories by Curating the Best of Social Media (May 2012)
• Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
• Mobile Platform Development Series: BlackBerry (April 2012)
• Yammer: The Power of Social Networking Inside Government Agencies (March 2012)
• Project-Level Social Media Strategy (April 2012)
• Facebook Timeline Briefing (March 2012)
• Essentials of Video (March 2012)
• Engaging Audiences with Twitter (January 2012)
• Engage and Innovate with Challenges and Challenge.gov (December 2011)
• The Future of the Web and New Media in Government—first lecture in the Joe Pagano Memorial Web Analytics Lecture Series (December 2011)
• The Basics of Social Media Metrics (December 2011)
• Tumblr—How Blogs Connect You with Citizens (November 2011)
• Crowd-Sourced Wikis for Government Ideation (November 2011)
• Back to Basics: The Essentials of Facebook and Twitter (October 2011)
• How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
• Connecting Citizens: Foursquare and the National Archives and Records Administration (August 2011)
• Click to Play: Start the Digital Conversation Now (June 2011)
• Video Bootcamp (May 2011)
• Going Mobile (May 2011)
• Designing Social Media Policy for Government: Eight Essential Elements (April 2011)
• Apps Challenge Workshop (March 2011)
• SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
• WordPress for Government Blogs and Microsites (January 2011)
• Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
• Designing a Mobile Friendly Website (November 2010)
• Essentials of Social Media (October 2010)
• Socrata: Making Data Social (August 2010)
• Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
• How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
• Forum Call: IdeaFactory–Using Social Media to Engage Employees at TSA (January 2010)
• Scribd.com: Uses in Government (July 2009)
• Facebook: Uses in Government (April 2009)
• Developing a Successful Video Strategy With YouTube (March 2009)

Back to Top

Technology

• Using Google+ in Government (September 2012)
• API Webinar Series 202—Case Studies from Federal Register, NASA, and GSA (September 2012)
• Digital Strategy Series: Governance Recommendations (September 2012)
• API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (August 2012)
• Mobile Webinar Series: Mobile First (July 2012)
• API Webinar Series: APIs for Dummies, an Introduction to APIs (July 2012)
• Game On! How Gamification Can Work in Government (July 2012)
• Mobile Webinar Series: Responsive Design (June 2012)
• Public Value Assessment Tool: What is It? (June 2012)
• Mobile Platform Development Series: Apple (May 2012)
• Mobile Platform Development Series: Microsoft (April 2012)
• Mobile Platform Development Series: BlackBerry (April 2012)
• Essentials of Video (March 2012)
• FedRAMP Concept of Operations Briefing (February 2012)
• Mobile Apps vs. Mobile Websites (December 2011)
• Leveraging the Government Experience Through QR Codes (September 2011)
• USASearch: Enhancing Your Website's Search (July 2011)
• Mobile Strategy at the Smithsonian (July 2011)
• Going Mobile (May 2011)
• Video Bootcamp (May 2011)
• Apps Challenge Workshop (March 2011)
• SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
• WordPress for Government Blogs and Microsites (January 2011)
• Designing a Mobile Friendly Website (November 2010)
• Intro to Virtual Worlds (October 2010)
• Socrata: Making Data Social (August 2010)
• The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)

Usability & Accessibility

• Essentials of Accessibility/Section 508 (April 2012)
• Usability Testing and Debriefing Best Practices (March 2012)
• Usability Testing: The First Fridays "Discount" Method (January 2012) 
• No FAIL Accessibility Testing (June 2011)
• Usability Testing—It's Not Rocket Surgery (April 2011)
• Card Sorting Demystified—Hands-On Techniques for Organizing Your Website (January 2011)
• Using Persuasion, Emotion, and Design to Meet Customer Needs (December 2010)
• Improve Efficiency and Usability with Design Templates (November 2010)
• Three Essential Tips for Creating a Task-Based Website (January 2010)
• OptimalSort—Card Sorting Made Easy (December 2009)
• User-Centered Design for Government Websites (September 2009)

Back to Top

Web Content Creation & Maintenance

• USASearch: Enhancing Your Website's Search (July 2011)
• Proven Strategies for Getting Readable Content: The Content Managers Playbook (February 2011)
• Delivering Great Customer Service: Essentials for Government Web Managers (January 2011)
• WordPress for Government Blogs and Microsites (January 2011)
• Meeting Federal Web Requirements and Best Practices (January 2011)
• Develop and Implement a Content Strategy (November 2010)
• Three Essential Tips for Creating a Task-Based Website (January 2010)
• Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
• Wiki Tools: Uses in Government (October 2009)
• The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)

New Media Talks

• Using Google+ in Government (September 2012)
• Game On! How Gamification Can Work in Government (July 2012)
• A Public Value Analysis Tool for Open Government Planning (June 2012)
• Storify: Creating Stories by Curating the Best of Social Media (May 2012)
• Minimize IT Security Risks While Using Social Media (May 2012)
• Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
• Help Customers StumbleUpon Your Site (February 2012)
• Tumblr—How Blogs Connect You with Citizens (November 2011)
• Crowd-Sourced Wikis for Government Ideation (November 2011)
• Back to Basics: The Essentials of Facebook and Twitter (October 2011)
• Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
• How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
• Forum Call: IdeaFactory—Using Social Media to Engage Employees at TSA (January 2010)
• Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
• OptimalSort—Card Sorting Made Easy (December 2009)
• Wiki Tools: Uses in Government (October 2009)
• User-Centered Design for Government Websites (September 2009)
• Scribd.com: Uses in Government (July 2009)
• Best Practices for Blogging (May 2009)
• Facebook: Uses in Government (April 2009)
• Developing a Successful Video Strategy With YouTube (March 2009)

Back to Top

Content Lead: DigitalGov University Team
Page Reviewed/Updated: September 12, 2012