Communications - Frequently Asked Questions
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Subject: Communications support
Q: What communication support will VTrckS offer to grantees to help with communicating to providers?
A: Grantees will receive support in this area in the form of a grantee Communication Toolkit which will include simple, concise materials for distribution through a variety of channels (online, e-mail, fax, mail, etc.). Included in this Toolkit will be sample web copy for their state website, sample e-mails, a sample VTrckS update article to insert into their bulletins, and a one-sheet update that they can blast-fax and/or e-mail.
Subject: Toolkit materials
Q: Will materials in the grantee Communication Toolkit be editable?
A: Yes. Grantees may edit the documents to tailor verbiage, logos, and other pertinent information.
Subject: Epi-X
Q: Can grantees use existing digital certificates to access Epi-X Forum?
A: Yes. If you have a valid digital certificate, please follow the steps below to request Epi-X Forum activity be added to your certificate:
- Logon to the CDC Public Health Partners site at https://sdn.cdc.gov.
- Enter your challenge phrase.
- Select Request Additional Activities from the left side of the page.
- Select Epidemic Information Exchange (Epi-X) from the Pick a Program list.
- Click the List Activities button.
- Select Forum from the Available Activities list.
- Click the Add button.
- Click the Request Activities button.
Your request for a new activity will be approved and the activity will be added to your SDN certificate. If you have any issues with this, you may call the Epi-X Help Desk at epixhelp@cdc.gov.
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Contact VTrckS
For VTrckS users:
Email: Vaccine Order Management Contact Center, or
Call: 1-877-878-6247
Contact Us:
- Centers for Disease Control and Prevention
1600 Clifton Rd
Atlanta, GA 30333 - 800-CDC-INFO
(800-232-4636)
TTY: (888) 232-6348 - New Hours of Operation
8am-8pm ET/Monday-Friday
Closed Holidays - cdcinfo@cdc.gov
