ISABELLE KATZ PINZLER

Acting Assistant Attorney General

Civil Rights Division

JOHN L. WODATCH, Chief

RENEE M. WOHLENHAUS, Acting Deputy Chief

MARGARITA M. PRIETO, Attorney

THOMAS M. CONTOIS, Attorney

JEANINE M. WORDEN, Attorney

ROBERTA STINAR KIRKENDALL, Attorney

Disability Rights Section

Civil Rights Division

U.S. Department of Justice

Post Office Box 66738

Washington, D.C. 20035-6738

(202) 514-0196

UNITED STATES DISTRICT COURT

EASTERN DISTRICT OF CALIFORNIA

UNITED STATES OF AMERICA,	)

)

Plaintiff,	)

)

v.	)	CIV-S-96 260 WBS GGH

)

)

DAYS INNS OF AMERICA, INC.,	)

HFS, INCORPORATED, DILIP PATEL,	)

IYER & ASSOCIATES, and	)

R.E. HUFFMAN CORPORATION,	)

)

Defendants.	)

)

UNITED STATES' MEMORANDUM IN SUPPORT OF ITS

MOTION FOR SUMMARY JUDGMENT

DATE: October 20, 1997

TIME: 1:30 p.m.

COURTROOM: 2

TABLE OF CONTENTS

Page

I.	INTRODUCTION	1

II.	STATEMENT OF THE CASE	2

A.	The Willows Days Inn is inaccessible to individuals

with disabilities.	2

B.	In addition to the Willows Days Inn, several other

newly constructed Days Inn hotels are inaccessible

to individuals with disabilities.	6

C.	DIA and HFS were extensively involved in, and had

extensive control over, the design and construction

of the Willows Days Inn.	8

D.	DIA's involvement in and control over the design

and construction of the Willows Days Inn is typical

of its involvement in and control over the design

and construction of all new Days Inn hotels.	11

III.	THE ADA'S REQUIREMENTS FOR NEW CONSTRUCTION	14

IV. ARGUMENT	16

A.	By participating in the design and construction

of hotels that are inaccessible to or unusable by

individuals with disabilities, DIA has violated

section 303 of the ADA.	16

B.	The parties responsible for complying with section

303 of the ADA are not limited to the parties

covered by section 302 of the ADA.	20

1.	The scope of section 303 is broader than

the scope of section 302, in that section

303 applies to facilities not covered by

section 302.	21

2.	The use of the term "design" in section 303

makes clear that section 303 is intended to

apply to parties not covered by section 302.	25

3.	Limiting the coverage of section 303 to

the parties identified in section 302 would

result in the design and construction of

numerous inaccessible new facilities,

frustrating Congress' purpose in adopting

the ADA.	26

4.	Although two other federal district courts

have addressed the scope of section 303's

coverage, they have come to conflicting

conclusions.	31

C.	Even if section 303 were limited to parties who

own, operate, or lease the facilities in question,

the United States is still entitled to judgment as

a matter of law, because DIA operates the Willows

Days Inn.	32

1.	The Days Inn "hotel operating system" and the

"System Standards."	33

2.	Enforcement of the System Standards:

the Quality Assurance program	35

3.	Other means by which DIA controls or directs

the functioning of the hotels in its system.	37

a.	Control over renovations or other

physical changes to the hotel.	38

b.	The Days Inn reservation system and

policies.	38

c.	DIA's mandatory marketing programs.	39

d.	DIA's mandatory training programs for

managers and employees of all Days Inn

hotels.	40

e.	The Days Inn Guest Services department.	42

f.	Other controls on the operations of

Days Inn hotels granted to DIA by the

license agreements.	43

D.	The Court should assess civil penalties against

DIA and HFS.	44

V.	CONCLUSION	48

TABLE OF AUTHORITIES

Cases:	Page(s):

Anderson v. Liberty Lobby, 477 U.S. 242 (1986)	2

Bagdadi v. Nazar, 84 F.3d 1194 (9th Cir. 1996)	2

Carparts Distrib. Ctr., Inc. v. Automotive	26

Wholesaler's Ass'n, 37 F.3d 12 (1st Cir. 1994)

Celotex Corp. v. Catrett, 477 U.S. 317 (1986)	2

Covey v. Hollydale Mobile Home Estates, 116 F.3d	2

830 (9th Cir. 1997)

Crowder v. Kitagawa, 81 F.3d 1480 (9th Cir. 1996)	14

Federal Election Comm'n v. Furgatch, 869 F.2d 1256	45

(9th Cir. 1989)

Howe v. Hull, 873 F. Supp. 72 (N.D. Ohio 1994)	26

Johanson v. Huizenga Holdings, Inc., 963 F. Supp.	32

1175 (S.D. Fla. 1997)

Kinney v. Yerusalim, 9 F.3d 1067 (3d Cir. 1993),	26

cert. denied sub nom. Hoskins v. Kinney,

114 S. Ct. 1545 (1994)

Matsushita Elec. Indus. Co., Ltd. v. Zenith	2

Radio Corp., 475 U.S. 574 (1986)

Moskal v. United States, 498 U.S. 103 (1990)	24

Paralyzed Veterans of America v. Ellerbe Becket	31, 32

Architects & Engineers, P.C., 945 F. Supp. 1

(D.D.C. 1996)

Peyton v. Rowe, 391 U.S. 54 (1968)	26

Rettig v. Pension Benefit Guar. Corp., 744 F.2d 133	26

(D.C. Cir. 1984)

Tcherepnin v. Knight, 389 U.S. 332 (1967)	26

Tull v. United States, 481 U.S. 412 (1987)	44

United States v. Balistrieri, 981 F.2d 916 (7th Cir. 1992)	44

United States v. Danube Carpet Mills, Inc.,	45

737 F.2d 988 (11th Cir. 1984)

United States v. ITT Continental Baking Co.,	44

420 U.S. 223 (1975)

United States v. Menasche, 348 U.S. 528 (1955)	25

United States v. Reader's Digest Ass'n, Inc.,	44, 45

662 F.2d 955 (3d Cir. 1981)

Statutes:

42 U.S.C. § 3604(f)(3)(C)	30

42 U.S.C. §§ 12101 et seq.	14

42 U.S.C. § 12101(a)(5)	15

42 U.S.C. § 12101(b)(1)	14

42 U.S.C. § 12101(b)(4)	15

42 U.S.C. §§ 12111 through 12117	22

42 U.S.C. §§ 12181 through 12189	1

42 U.S.C. § 12181(2)	21

42 U.S.C. § 12181(7)	21, 22

42 U.S.C. § 12181(9)	15

42 U.S.C. § 12182(a)	20

42 U.S.C. § 12182(b)	15, 20, 21, 28

42 U.S.C. § 12183(a)	1, 15, 16, 17, 21, 24

42 U.S.C. § 12186(b)	16

42 U.S.C. § 12188(b)(2)	44

42 U.S.C. § 12188(b)(5)	45

Regulations:

28 C.F.R. § 36.401	3

28 C.F.R. Part 36	16

28 C.F.R. Part 36, Appendix A (the Standards	3, 16

for Accessible Design)

28 C.F.R. Part 36, Appendix A, § 7.2(2)	4

28 C.F.R. Part 36, Appendix A, § 9.1.4	4

28 C.F.R. Part 36, Appendix A, § 9.4	5

Rules:

Fed. R. Civ. P. 56(c)	2

Legislative history:

H.R. Rep. 485, Part 2, 101st Cong., 2d Sess. (1990)	22, 23

H.R. Rep. 485, Part 3, 101st Cong., 2d Sess. (1990)	16, 24, 28

Other:

Robert G. Schwemm, Housing Discrimination Law and	29

Litigation § 12.3(1) (1990 and Supp. 1995)

Webster's II New Riverside University Dictionary (1988)	33

Black's Law Dictionary (5th ed. 1979)	33

I. INTRODUCTION

The United States filed this suit against Days Inns of America, Inc. ("DIA"), and its parent company, HFS Incorporated ("HFS"), and the owner, architect, and general contractor of and for a newly constructed Days Inn hotel in Willows, California, alleging that those entities violated title III of the Americans with Disabilities Act of 1990, 42 U.S.C. §§ 12181 through 12189 ("ADA" or the "Act"). The United States alleged that those parties violated title III of the ADA by designing and constructing the Willows Days Inn to be inaccessible to individuals with disabilities, in violation of section 303(a) of the ADA, 42 U.S.C. § 12183(a).1 The United States further alleges that the actions or omissions of DIA and HFS with respect to the Willows Days Inn are typical of its standard practices or procedures, that numerous other new Days Inn hotels are inaccessible to individuals with disabilities, and that DIA and HFS have engaged in a pattern or practice of illegal conduct in violation of title III of the ADA.

DIA and HFS do not deny that the Willows Days Inn is inaccessible to individuals with disabilities. DIA and HFS do not deny that at least 13 other new Days Inn hotels, in ten other states, have also been designed and constructed to be inaccessible to individuals with disabilities. Further, there is no dispute over what actions DIA or HFS did or did not take with respect to the design and construction of the Willows Days Inn or other new Days Inn hotels. Thus, the only questions that remain in dispute are questions of law: whether, given the undisputed facts, DIA and HFS are liable under title III of the ADA for the design and construction of the Willows Days Inn and other inaccessible Days Inn hotels. Accordingly, the United States moves for summary judgment pursuant to Federal Rule of Civil Procedure 56,2 seeking both injunctive relief and the award of civil penalties against both DIA and HFS.

II. STATEMENT OF THE CASE

As set forth more fully in the United States' Statement of Undisputed Facts, the following facts are not disputed.

A.	The Willows Days Inn is inaccessible to individuals with disabilities.

As detailed in the report of the United States' expert, Mr. William Hecker, the Willows Days Inn is not readily accessible to or usable by individuals with disabilities. See U.S. Facts ¶ 85.3 The hotel was designed and constructed4 with numerous violations of the ADA's Standards for Accessible Design, 28 C.F.R. Part 36, Appendix A ("the Standards"), occurring in every area of the facility, from the parking lot, walkways, and entrances, to the lobby and other public and employee areas, to the guest rooms and guest bathrooms. Id. In general, the violations fall into three categories: (1) conditions that result in unequal treatment for individuals with disabilities; (2) conditions that make it difficult or impossible for individuals with disabilities to gain access to or use some area or feature of the hotel; and (3) conditions that present potential safety hazards for individuals with disabilities.

Perhaps the best example of a condition that results in unequal treatment for individuals with disabilities is the failure to provide accessible features in the hotel's various types of guest rooms.5 As designed and constructed, the Willows hotel has two rooms designated for use by individuals with disabilities, each of which has only one bed. U.S. Facts ¶ 85.u. The hotel has several rooms with two beds, and at least one room designated as a suite that is larger than the others, and has additional amenities. None of those rooms, however, have any accessibility features, and are not available to individuals with disabilities who need an accessible room. Id.6

There are a multitude of conditions falling into the second category of violations at the Willows Days Inn, conditions which make it difficult or impossible to gain access to or make use of some area or feature of the hotel. These include a failure to provide an adequate number of accessible parking spaces, U.S. Facts ¶ 85.a., and a failure to provide an accessible route to the hotel's swimming pool. U.S. Facts ¶ 85.e. In addition, the hotel's registration desk is too high to be used by someone who uses a wheelchair. U.S. Facts ¶ 85.h.7 In the hotel's guest rooms, the security latches on the doors, and the controls for the heating and air conditioning units are either too high to be reached by someone using a wheelchair, or require a degree of manual dexterity that many individuals with disabilities do not have. U.S. Facts ¶¶ 85.p, q. As a result, many individuals with disabilities at the Willows Days Inn will be unable to lock the security locks on their doors, or turn on or off, or adjust, the heat or air conditioning. Further, in the hotel's guest rooms that are not the guest rooms specifically designed for individuals with disabilities, the doors to the bathrooms are too narrow to allow the passage of an individual using a wheelchair. U.S. Facts ¶ 85.n. Wheelchair users will thus not be able to gain access to the bathrooms in those rooms, which they might need to do if the accessible rooms are not available, or if they are visiting someone who is staying in one of the hotel's non-
accessible rooms.8

Finally, there are many conditions at the Willows hotel which present safety hazards for individuals with disabilities. These include a failure to provide any barrier or warning to individuals who are blind or have low vision, to prevent them from walking into the underside of the hotel's exterior stairways. U.S. Facts ¶ 85.g. The hotel is surrounded by a raised concrete walkway, and there is only one curb ramp, near the hotel's front entrance, providing access from the parking lot to that walkway. As a result, in the event of an emergency, there is only one egress route for individuals who use wheelchairs, and if a fire occurs in or near the front lobby, that route may be closed off. U.S. Facts ¶ 85.c. While the hotel has both fire alarms and smoke detectors serving the lobby and guest rooms, those alarms have only audible warnings; they will not alert a person who is deaf to an emergency, and if that person is by himself or herself (for instance, alone in a guest room, or in the lobby restroom), that person will probably not be alerted by hotel staff or other guests. U.S. Facts ¶¶ 85.f, j, o. Finally, the hot water and drain pipes under the lavatories in the lobby restrooms are not insulated, or otherwise configured to prevent contact with the legs of wheelchair user. U.S. Facts ¶ 85.l. Given that many wheelchair users have no feeling in their legs, they would not know that they were being burned or scalded by those pipes.

B.	In addition to the Willows Days Inn, several other newly constructed Days Inn hotels are inaccessible to individuals with disabilities.

In addition to the Willows Days Inn, several other newly constructed Days Inn hotels have been designed and constructed to be inaccessible to or unusable by individuals with disabilities. The United States' expert, Mr. Hecker, has surveyed 13 other new Days Inns, and has found numerous violations of the Standards at each. U.S. Facts ¶¶ 86-90. As with the Willows Days Inn, the violations occur in all parts of the facility, and can be grouped into the same three categories. For instance, new Days Inn hotels in Wall, South Dakota (the "Wall Days Inn" or the "Wall hotel"), Hazard, Kentucky (the "Hazard Days Inn" or the "Hazard hotel"), and Champaign, Illinois (the "Champaign Days Inn" or the "Champaign hotel") all have rooms with two beds, or larger rooms with additional amenities, but at each of these hotels, the guest rooms designated for use by individuals with disabilities have only bed and none of the other amenities. U.S. Facts ¶¶ 87.i, 88.m, 89.m.

Similarly, each of the Wall, Hazard, and Champaign Days Inns has too few accessible parking spaces, or parking spaces designated for use by individuals that do not comply with the requirements of the Standards. U.S. Facts ¶¶ 87.a, 88.a, 89.a. While none of these three hotels has a swimming pool, the Wall hotel has a spa and sauna, but they are located in the facility's basement, with no means of access other than a flight of stairs. U.S. Facts ¶ 87.h. Each of the three hotels has a registration counter that is too high. U.S. Facts ¶¶ 87.f, 88.f, 89.e. Each has controls for the heating and air conditioning units in their guest rooms, and the Hazard and Champaign Days Inns have lamps or light switches, that require a high level of manual dexterity. U.S. Facts ¶¶ 87.k, 88.l, 89.h. Finally, the bathroom doors to the non-accessible guest rooms at all three hotels fail to provide adequate clear width. U.S. Facts ¶¶ 87.j, 88.j, 89.l.

With respect to safety hazards, the Hazard hotel, like the Willows hotel, has stairs with unprotected undersides, U.S. Facts ¶ 88.b, and the Wall hotel has no accessible means of emergency egress for wheelchair users. U.S. Facts ¶¶ 87.b, e. All three hotels have emergency alarm systems that fail to provide visual alarms in the hotel lobbies, lobby restrooms, or guestrooms. U.S. Facts ¶¶ 87.d, 88.g, 89.f, k. And all three hotels have lavatories with hot water and drain pipes that are not insulated or otherwise configured to protect against contact. U.S. Facts ¶¶ 87.g, 88.i, 89.g.

Further evidence of the typicality of the ADA violations at the Willows Days Inn comes from the United States' inspections of ten other newly constructed Days Inn hotels. At each of those hotels, the United States' expert found violations of the Standards throughout the facility, of the same types as the violations found at the Willows, Wall, Hazard, and Champaign hotels. U.S. Facts ¶ 90. The findings of the United States' expert are undisputed. See Kiewel Dep., Exh. 21, at 9-11, 61.

C.	DIA and HFS were extensively involved in, and had extensive control over, the design and construction of the Willows Days Inn.

As the undisputed facts show, DIA and HFS had both a high degree of control or authority over the design and construction of the Willows Days Inn, and extensive involvement in the project itself.9 The license agreement covering the Willows Days Inn contains several terms governing the design and construction of the Willows Days Inn, and reserves to DIA considerable control over the project. For instance, the license agreement sets several design features of the hotel, including the number of rooms and parking spaces the hotel would have. U.S. Facts ¶ 65. The license agreement sets dates by which construction must begin and be completed, and requires the Patels to secure DIA's approval of any delay in the construction schedule. U.S. Facts ¶¶ 63.a, b, g.

The agreement further requires the Patels to prepare architectural plans for the hotel that conform to the Days Inn Design Standards, and requires the Patels to submit their plans to DIA for DIA's review and approval before beginning construction. U.S. Facts ¶¶ 63.c, d. The agreement requires the Patels to construct the hotel in accord with the plans approved by DIA, and to secure DIA's written approval of any changes to those plans. U.S. Facts ¶¶ 63.e. Once construction has begun, the agreement requires the Patels to give DIA notice in writing that construction has begun, and to provide photographic or documentary evidence showing that it has begun. U.S. Facts ¶ 63.f. The agreement further provides that, upon DIA's request, the Patels must provide copies of their building permits to DIA and reports on the progress of construction, and that DIA has the right to inspect the construction during the course of the project. U.S. Facts ¶ 63.h. Once construction is completed, the agreement forbids the Patels to open and operate the hotel until after DIA certifies in writing that the hotel is acceptable to DIA. U.S. Facts ¶ 63.j.

In addition to the control over the project that DIA reserved to itself in the Willows license agreement, the undisputed facts show that DIA involved itself in the project in a variety of other ways as well. Initially, a DIA sales representative visited the proposed site for the hotel, and advised the owners that it was an acceptable location. U.S. Facts ¶ 66. DIA maintained contact with Iyer & Associates, the Patels' architect (and had done so prior to the time the Patels hired Iyer). U.S. Facts ¶¶ 55, 68. Iyer had designed other Days Inn hotels previously, and was generally familiar with the Days Inn design requirements. U.S. Facts ¶¶ 56, 57. Iyer also had a copy of the Days Inn PDSM in his office, which he used as a reference (though it was not used extensively for the Willows project). U.S. Facts ¶¶ 69, 70. Iyer forwarded the plans for the Willows Days Inn to William Kraft, an architect in the DIA Design and Construction Department, for DIA's review and approval. U.S. Facts ¶¶ 71, 72. Kraft reviewed and commented upon the plans, and the Patels directed Iyer to incorporate Kraft's comments into the plans. U.S. Facts ¶¶ 73-75. Later, when the Patels wanted to reduce the size of the swimming pool they had planned to build, they sought a waiver from Kraft of Days Inn's requirements for the size of swimming pools. U.S. Facts ¶¶ 76, 77. Kraft approved the smaller pool, but conditioned the approval on a further review of the revised plans showing the new pool. U.S. Facts ¶ 77. Due to heavy rainfall in the spring of 1993, the Patels were unable to begin construction of the project by the date set out in the agreement, and were required to obtain DIA's consent to a later construction start date. U.S. Facts ¶ 78.

In addition to its involvement during the design phase, DIA was also involved during the construction phase of the Willows Days Inn project. Once construction began, DIA requested that the Patels provide photographs of the construction site showing that construction had begun, and sent the Patels a camera for the purpose of taking the pictures. U.S. Facts ¶¶ 80-82. As the project continued, DIA monitored its progress, making multiple phone calls to the Patels. U.S. Facts ¶ 83. As the hotel neared completion, DIA's contact became more frequent. U.S. Facts ¶ 84. Since the completion of the hotel, DIA has inspected the facility several times. The first visit was made by the DIA representa-
tive who came to the property to install the hotel's computer reservations terminal, and provide training to the hotel's management and staff. That visit occurred in late September 1993, and included a tour of the property. U.S. Facts ¶¶ 136.a, 159.10 Since that time, DIA has inspected the property at least three times a year as part of its Quality Assurance program. U.S. Facts ¶¶ 101, 151. Among other things, the Quality Assurance (QA) inspections check for compliance with the Days Inn design standards. U.S. Facts ¶¶ 103, 104.

D.	DIA's involvement in and control over the design and construction of the Willows Days Inn is typical of its involvement in and control over the design and construction of all new Days Inn hotels.

DIA's involvement in, and control over, the design and construction of the Willows Days Inn are by no means unique to the Willows hotel. To the contrary, the undisputed facts show that DIA has the same level of control over the design and construction of all new Days Inn hotels, and the same kind of involvement in (and in some cases, greater involvement in) the design and construction of other hotels.

Initially, the Willows license agreement is typical of all license agreements. U.S. Facts ¶ 62. Indeed, DIA uses a standard form of agreement for all of its licensees. U.S. Facts ¶¶ 21, 22. And while DIA will alter some specific provisions of the standard agreement in some cases, many are not negotiable. U.S. Facts ¶¶ 23, 24. These include the provisions that require the licensee to prepare plans and specifications for the hotel that comply with DIA's design standards. Id. In addition, in order to protect its own interests, DIA includes in all of its agreements the provisions which fix the number of guest rooms for the hotel, and which set dates by which the construction of the unit must begin and be completed. U.S. Facts ¶ 29.e, f, g.

The Days Inn Planning and Design Standards Manual is one of Days Inn's System Standards manuals, which licensees are required to comply with both when preparing the plans for their hotels, and continuously thereafter. U.S. Facts ¶¶ 19, 26, 29.a, 30. The PDSM was originally developed by DIA's predecessor in inter-
est, Days Inns of America Franchising, Inc. (DIAF), as part of DIAF's own construction projects, and then passed on to DIAF's franchisees. U.S. Facts ¶ 32. When HFS acquired the Days Inn chain from DIAF, and created its wholly-owned subsidiary DIA, the DIAF PDSM was re-issued with DIA's name and address. U.S. Facts ¶ 32.a.

The PDSM sets detailed requirements for new hotels: it is "comprehensive," imposing hundreds of requirements covering all aspects of the hotel's design and construction. U.S. Facts ¶¶ 33-35. In addition, it includes dozens of drawings and sketches, showing guest room and guest room bathroom layouts, and drawings of previously constructed Days Inn hotels. U.S. Facts ¶ 36. While licensees are not required to use the drawings of prior Days Inn hotels, the PDSM "encourages" licensees to use these "examples of recent Licensee and DIA designed and built models." U.S. Facts ¶ 36.b.

In addition to the control over the design and construction of new Days Inn hotels evidenced by the license agreement and PDSM, DIA is involved in the design and construction of those hotels in a variety of other ways, as it was in Willows. For instance, DIA visits the sites of proposed new hotels, and evaluates those sites according to several factors. U.S. Facts ¶ 49.a. DIA frequently assists licensees in the early stages of design by providing conceptual site plans or architectural renderings, drawings which can be used for a variety of purposes, such as determining the feasibility of a particular project on a particular site, or obtaining zoning permits or waivers from local building officials. U.S. Facts ¶¶ 49.b, d. Those drawings can also be used to show to a prospective lender, in support of an application for construction financing. U.S. Facts ¶¶ 49.b.i, e. In some cases DIA will refer licensees to lenders, architects, or contractors who have expressed to DIA an interest in participating in new Days Inn hotel projects, or talk to local building officials about a particular Days Inn project. U.S. Facts ¶¶ 49.g, h, i.

As it did for the Willows Days Inn, the DIA Design and Construction Department reviews plans for new Days Inn hotels. While these reviews are intended primarily to check for compliance with Days Inn system standards, they frequently include issues of building code compliance, recent trends in the industry, and compliance with the ADA's accessibility requirements. U.S. Facts ¶ 48. DIA also monitors the progress of construction for other new Days Inn hotels the way it did in Willows; in lieu of sending inspectors to construction sites, DIA would send cameras to licensees, for them to take pictures of their projects to send to DIA. U.S. Facts ¶¶ 50, 51. Finally, just as it did in Willows, a DIA representative visits every new hotel at or near the completion of construction, to install reservations equipment, train hotel staff, and tour or inspect the property. U.S. Facts ¶¶ 135, 136. In addition to this initial visit, the DIA Quality Assurance department inspects every Days Inn property at least three times per year, inspections that include compliance with Days Inn's design standards. U.S. Facts ¶¶ 101, 103.

III. THE ADA'S REQUIREMENTS FOR NEW CONSTRUCTION

The Americans with Disabilities Act, 42 U.S.C. §§ 12101 et seq., is Congress' most comprehensive civil rights legislation since the Civil Rights Act of 1964. Its chief purpose is to provide "a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities." 42 U.S.C. § 12101(b)(1). See also Crowder v. Kitagawa, 81 F.3d 1480, 1483 (9th Cir. 1996) (same). To that end, the Congress acted to "invoke the sweep of congressional authority, including the power to enforce the fourteenth amendment and to regulate commerce, in order to address the major areas of discrimination faced day-to-day by people with disabilities." 42 U.S.C. § 12101(b)(4). The ADA's coverage is accordingly broad: it prohibits discrimination on the basis of disability in employment, State and local government programs and services, transportation systems, telecommunications, commercial facilities, and the provision of goods and services offered to the public by private businesses.

Nowhere is the breadth of the ADA more evident than in section 303 of the statute. Congress specifically found that architectural barriers constituted one of the types of discrimination "continually encounter[ed]" by individuals with disabilities. 42 U.S.C. § 12101(a)(5). To redress this form of discrimination, Congress mandated that all commercial facilities and public accommodations completed after January 26, 1993, be "readily accessible to and usable by" individuals with disabilities. 42 U.S.C. § 12183(a). Congress intended strict adherence to the new construction requirements. As the legislative history makes clear,

[t]he ADA is geared to the future — the goal being that, over time, access will be the rule rather than the exception. Thus, the bill only requires modest expenditures to provide access in existing facilities,11 while requiring all new construction to be accessible.

H.R. Rep. 485, Part 3, 101st Cong., 2d Sess. 63 (1990) (emphasis added).

To realize its goal of a fully accessible future, Congress required that all newly constructed facilities be designed and constructed according to architectural standards to be set by the Attorney General. 42 U.S.C. §§ 12183(a), 12186(b). Those standards are incorporated into the Department of Justice's regulation implementing title III of the ADA, 28 C.F.R. Part 36, and are known as the Standards for Accessible Design, 28 C.F.R. Part 36, Appendix A ("the Standards"). The Standards set a variety of requirements for newly constructed hotels, require-
ments which apply to all areas of the facility, from parking and exterior walkways to entrances to lobbies to interior stairs and corridors, and all guest rooms.

IV. ARGUMENT

A.	By participating in the design and construction of hotels that are inaccessible to or unusable by individuals with disabilities, DIA has violated section 303 of the ADA.

As detailed above, DIA does not dispute that the Willows Days Inn and numerous other new Days Inn hotels are not readily accessible to and usable by individuals with disabilities. The undisputed facts further show that DIA was extensively involved in the design and construction of those hotels. Accordingly, DIA is liable under section 303 of the ADA.

Section 303 provides that

as applied to public accommodations and commercial facilities, discrimination for purposes of section 302(a) of this title includes

(1) a failure to design and construct facilities for first occupancy later than [January 26, 1993], that are readily accessible to and usable by individuals with disabilities . . . .

42 U.S.C. § 12183(a)(1). Section 303 defines a discriminatory activity — the design and construction of inaccessible
facilities — and makes it illegal to engage in that activity. It is thus one part of Congress' "clear and comprehensive national mandate" for the elimination of discrimination against individuals with disabilities: any party who engages in, or is involved in, the design and construction of an inaccessible facility engages in or is involved in an illegal activity, and violates section 303 of the ADA.

Liability under section 303 depends on the facts of each case. In particular, liability under section 303 depends upon three factual inquiries: 1) whether the party in question participated in the design and construction of the facility in question; 2) whether the facility is readily accessible to and usable by individuals with disabilities; and 3) whether the party's participation in the design and construction of the facility included participation in the design and construction of some portion of the facility that fails to comply with the ADA's Standards for Accessible Design. Put differently, the scope of a party's responsibility under section 303 is commensurate with the scope of that party's involvement in the design and construction of the facility.12 Thus, the architect for a facility would be responsible for any violations of the Standards occurring within the scope of his or her work, while a plumbing subcontractor would be responsible for violations occurring within the scope of its involvement in the project (for instance, violations in the facility's toilet rooms). By the same token, however, the plumbing subcontractor would not be responsible for violations of the Standards occurring in the facility's parking lot (but the paving subcontractor might be), and a roofing subcontractor would rarely if ever have any ADA liability, because the Standards impose no accessibility requirements for a facility's roof.

As outlined above, the undisputed facts of this case show that there are numerous violations of the Standards both at the Willows Days Inn and several other new Days Inns, and that DIA has participated extensively in the design and construction of those hotels. As it does with other hotels in its chain, DIA's involvement with the design and construction of the Willows Days Inn began early — a representative of DIA visited the proposed site for the Willows hotel — and continued throughout the project. In addition, DIA's involvement extended to every aspect of the facility itself. Among other things, DIA determined, through the license agreement with the Patels, the number of rooms and parking spaces the hotel would have, set dates for the beginning and completion of construction, required the Patels to prepare plans for the hotel that conformed to the Days Inn Planning and Design Standards Manual, required the Patels to obtain DIA's approval of their plans for the hotel, reviewed and approved those plans, required the Patels to submit proof that construction had begun when required, monitored the progress of the construction (especially as it neared completion), and inspected the hotel upon its completion.13

The PDSM itself represents significant involvement by DIA in the design of the Willows and other new Days Inn hotels: as DIA's expert architect put it, the PDSM is "comprehensive." U.S. Facts ¶ 33. It sets forth hundreds of design requirements for all areas of new Days Inn hotels, and includes sketches showing the design or layout of guest rooms and guest bathrooms. U.S. Facts ¶¶ 34-36. The PDSM addresses or sets requirements for all of the areas of the Willows Days Inn in which violations of the Standards occurred. Similarly, the license agreement with the Patels (which is typical of agreements with other Days Inn licensees) requires them to submit complete architectural drawings and specifications for the hotel, which drawings and specifications would also address all areas of the hotel covered by the Standards. Because the scope of DIA's involvement in the design and construction of the Willows Days Inn extended to every aspect of the hotel, the scope of its liability for ADA violations at the Willows Days Inn is quite broad: along with the owner, architect, and general contractor (each of whom were also involved in the design and construction of all aspects of the facility), DIA is responsible for all of the violations of the Standards at the Willows Days Inn.

B.	The parties responsible for complying with section 303 of the ADA are not limited to the parties covered by section 302 of the ADA.

Title III of the ADA does not only set architectural requirements for the design and construction of new facilities. It also prohibits a variety of forms of discrimination in the day-to-day operation of certain businesses. That is, in addition to the requirements for new construction set out in section 303, section 302 of the Act includes a general prohibition of discrimination against individuals with disabilities, and imposes on public accommodations, but not on commercial facilities, various other non-discrimination obligations with respect to their day-to-day operations. See 42 U.S.C. § 12182(a) and (b).14

1.	The scope of section 303 is broader than the scope of section 302, in that section 303 applies to facilities not covered by section 302.

Unlike section 302, which applies only to public accommoda-
tions, section 303 applies to two categories of facilities: "public accommodations" and "commercial facilities." 42 U.S.C. § 12183(a). The statute defines "public accommodations" as entities (1) whose operations affect commerce, and (2) that fall into one or more of twelve categories of public accommodations set out in the Act. See 42 U.S.C. § 12181(7). This is a broad definition that includes, for example, hotels, bars, restaurants, stadiums, theaters, shopping malls, doctors' and lawyers' offices, museums, zoos, and many other facilities that provide goods or services.

As broadly defined as it is, the category of "public accommodations" is not as broad as the category of "commercial facilities." That term is defined as all facilities intended for non-residential use whose operations affect commerce. See 42 U.S.C. § 12181(2).15 While this definition includes many facili-
ties that are also public accommodations,16 it includes a broad range of facilities that are not public accommodations, such as factories, warehouses, many office buildings, and other buildings in which employment may occur. Congress chose this expansive coverage of commercial facilities deliberately. The lawmakers recognized that while employees at commercial facilities would have the protections of the provisions of title I of the ADA, 42 U.S.C. §§ 12111 through 12117 (governing private employers, and requiring them to make reasonable accommodations for employees with disabilities), it nonetheless made sense to impose a blanket requirement for architectural accessibility on facilities that were potential places of employment, but were not places of public accommodation. As the House Committee on Education and Labor pointed out,

[t]o the extent that new facilities are built in a manner that make(s)them accessible to all individuals, including potential employees, there will be less of a need for individual employers to engage in reasonable accommodation to particular employees.

H.R. Rep. 485, Part 2, 101st Cong., 2d Sess. 117 (1990).

Because the scope of section 303's coverage is broader than the scope of coverage of section 302, it would do violence to the statutory scheme to read the reference to section 302(a) in section 303 to mean that only those who have obligations under 302 — the owners, lessors, lessees and operators of public accommodations — can be held liable for new construction violations under section 303. Under such a reading, the only people who could be held liable for design and construction vio-
lations of commercial facilities would be those who own, lease, or operate public accommodations. For strictly commercial facil-
ities — many office buildings, for instance, do not contain places of public accommodation — there is no party who would meet this definition and, therefore, no party to be held accountable for ADA violations. Such a result cannot be harmonized with the language in section 303 that explicitly includes "commercial facilities" within the scope of the new construction requirements, or with Congress' desire to insure that all new commercial facilities would be covered. As the report of the House Committee on Education and Labor explains:

In many situations, the new construction will be covered as a "public accommodation," because in many situations it will already be known for what business the facility will be used. The Act also includes, however, the phrase "commer-
cial facilities," to ensure that all newly constructed commercial facilities will be constructed in an accessible manner. That is, the use of the term "commercial facili-
ties" is designed to cover those structures that are not included within the specific definition of "public accommodation."

H.R. Rep. 485, Part 2, 101st Cong., 2d Sess. 116 (1990) (emphasis in original).

A House Judiciary Committee amendment moving the requirement for accessible alterations from section 302 to section 303 provides further evidence that Congress intended section 303 to have a scope of coverage beyond that of section 302. As the Committee Report explains:

[t]he Committee adopted an amendment to move the section governing alterations for existing facilities from Section 302(b)(2)(vi), which only covered public accommodations, to Section 303 which covers both public accommodations and commercial facilities.

H.R. Rep. 485, Part 3, 101st Cong., 2d Sess. 63.17 The Committee clearly understood that section 303 covered a wider universe than section 302 and wanted to ensure that the requirements for alterations, like those for new construction, applied to the many office buildings, factories, warehouses, and other potential places of employment that are not public accommodations. As the Committee noted,

if alterations were not included in Section 303, governing commercial facilities, the anomalous situation could arise of a new accessible building being renovated to include barriers to access.

Id.

In sum, there can be little question that Congress deliberately chose to draft sections 302 and 303 differently, and intended them to apply to different kinds of activities, different categories of facilities, and different parties. Thus, the most sensible reading of section 303's reference to section 302(a) is that section 303 refers to section 302(a) only to indicate that the failure to design and construct accessible facilities constitutes another type of "discrimination on the basis of disability," and not to identify the parties that may be held liable under section 303. This interpretation gives full effect to all of the terms of the provision. See Moskal v. United States, 498 U.S. 103, 109-10 (1990) (courts should interpret statutes in a manner that gives effect to every clause and word of the statute) (quoting United States v. Menasche, 348 U.S. 528, 538-39 (1955) (same)).18

2.	The use of the term "design" in section 303 makes clear that section 303 is intended to apply to parties not covered by section 302.

By including the term "design" in section 303, Congress made clear that section 303 is not to be limited only to parties who own, operate, or lease the facility in question. If only those parties were to be covered, then entities that design new facilities, but typically do not own, operate, or lease them — including architects, engineers, and other design professionals — would be excluded from the scope of section 303's coverage. A general exclusion of design professionals, however, cannot be squared with the inclusion of the term "design" in the text of the statute. Congress could have written this paragraph without using the word "design," addressing itself only to the end result by making it illegal only to "construct" inaccessible facilities. By including the design function in the description of the prohibited conduct, however, Congress deliberately brought within the Act's coverage not just those parties who are ultimately responsible for the construction of a new facility, but also those entities who design new facilities — architects,
engineers, interior designers, and all other parties who design facilities. Limiting section 303 to those parties covered by section 302 would thus nullify a large portion of the coverage marked out by Congress. As we argue in the next section, so circumscribing the coverage of section 303 would significantly limit the ability of section 303 to achieve its purpose.

3.	Limiting the coverage of section 303 to the parties identified in section 302 would result in the design and construction of numerous inaccessible new facilities, frustrating Congress' purpose in adopting the ADA.

Under well-established canons of statutory construction, in addition to examining the text of the statute the Court must also look to its remedial purposes, and construe the statute in a way that will allow it to achieve those purposes.19 Limiting the coverage of section 303 to the parties identified in section 302 would greatly limit the ability of section 303 to achieve Congress' stated purpose of ensuring that all new facilities are designed and constructed to be accessible, and result instead in a great many more inaccessible buildings.

To be fully effective, the ADA's new construction obligation must apply not only to the parties who own, operate, or lease the facility in question, but to all of the parties involved in the design and construction of the facility. If all parties who engage in the illegal activity — the design and construction of inaccessible buildings — are held liable for doing so, the level of compliance with the statute will be considerably higher than it would be if only some of those parties are responsible. For instance, if only those who own, operate, or lease facilities have any responsibility under section 303, an owner who decides to erect a building that is not accessible to individuals with disabilities, and asks an architect to design it without regard to the ADA's architectural requirements, and a contractor to build it that way, is quite likely to find an architect and contractor who will do as he asks. Neither the architect nor the contractor would have any reason to refuse: they would have no liability under the ADA to any person with a disability, and no liability to the owner, because they were following the owner's express instructions. As a result, it is much more likely that the facility will be designed and built inaccessibly — and will only be made accessible if a lawsuit is filed to compel compliance. Such a result is clearly not what Congress intended: the legislative history makes clear that Congress recognized that it is far easier and less expensive to incorporate accessible features into a building from the beginning than to go back later and retrofit the facility after construction is complete.20 And Congress certainly did not wish to create a scheme under which compliance will be achieved only as a result of costly litigation. Such a scheme would burden not just individuals with disabilities and the courts, but the rest of our society as well, when construction of a facility is halted, or a completed facility is shut down, for the purpose of undertaking remedial work to bring it up to ADA standards.

The intent of the statute cannot be fully realized unless it is read the way Congress drafted it: section 303 simply identifies a prohibited activity, and does not specify, either to include or exclude, what parties may be liable for engaging in that activity. Thus, if an owner wishes to build a facility that is inaccessible, any architect will (or should) refuse, because that architect can be held liable for violating section 303. And even if the owner can find an architect who will design it, any contractor will (or should) refuse to build it, because the contractor can be held liable under section 303. It thus becomes significantly more difficult to have a building designed and constructed to be inaccessible to individuals with disabilities, and the statute is far more likely to achieve the goals set by Congress.

Indeed, this is precisely the way Congress has approached other problems of discrimination in other civil rights statutes. While the language varies from statute to statute, the basic approach has been the same. Congress has not placed responsibil-
ity only on some of the parties engaged in the activity in question; rather, Congress has consistently cast the net more broadly, to prohibit discriminatory conduct by all parties involved. Put differently, it is axiomatic in our civil rights law that it is not permissible for one party to act in a discriminatory fashion because another party somewhere down the line may be held liable for that discrimination. The most analogous example of this approach is that set forth in the Fair Housing Act, which simply makes illegal various discriminatory activities, without limiting the parties who may be held responsible for engaging in that activity. See Robert G. Schwemm, Housing Discrimination Law and Litigation § 12.3(1) at 12-22 (1990 and Supp. 1995) (Fair Housing Act provisions "simply declare certain housing practices to be unlawful without specifying who may be held responsible for these practices. Thus, anyone who commits one of the acts proscribed by the statute's substantive provisions is liable to suit," unless specifically exempted).

Significantly, section 303 of the ADA mirrors a provision contained in section 804 of the Fair Housing Act, a provision which also simply identifies an illegal activity — the design and construction of inaccessible housing facilities — and does not specify or limit the parties that may be held liable under that section.21 In modeling section 303 of the ADA on section 804(f)(3)(C) of the Fair Housing Act, Congress clearly chose to approach the design and construction of inaccessible public accommodations and commercial facilities in the same way that it had approached the design and construction of inaccessible housing facilities: it has simply specified an illegal activity — the design and construction of inaccessible facilities — and has not qualified that prohibition to allow some parties, but not others, to engage in that activity. Indeed, given that Congress specifically "invoked the sweep of its authority" when it enacted the ADA, to establish a "clear and comprehensive national mandate" for the elimination of discrimination against individuals with disabilities, it would only be surprising if Congress had chosen not to draft section 303 so broadly, but only to require some limited class of parties to fulfill its goal of a fully accessible future.

4.	Although two other federal district courts have addressed the scope of section 303's coverage, they have come to conflicting conclusions.

Two federal district courts have considered the question of the scope of section 303's coverage, and have come to conflicting conclusions. The first case to address this issue was Paralyzed Veterans of America v. Ellerbe Becket Architects & Engineers, P.C., 945 F. Supp. 1 (D.D.C. 1996), in which the Court dismissed claims against the architectural firm that designed an arena alleged to be inaccessible, on the grounds that section 303's reference to section 302 limits the parties responsible for complying with section 303 to those who own, lease, or operate the facility. The PVA opinion, however, is not persuasive. Its central flaw is that it does not explain why section 303, which plainly applies to public accommodations and commercial facilities, should be limited to parties who own, lease, or operate public accommodations. The opinion does not even acknowledge this discrepancy, much less try to account for it. Rather, the court states only that "the limitation in § 302 to owners, operators, and lessors also applies to § 303 and thereby excludes architects . . . ." Id. at 2. But because section 302 applies only to owners, operators, and lessors of public accommodations and not to commercial facilities at all, this analysis, as discussed above, leads to the patently incorrect result of eliminating from section 303 any meaningful coverage of commercial facilities.

In addition, the PVA court erred when it assumed, without explanation, that the aims of the statute could effectively be achieved even if only the owners of new facilities were responsible for ADA compliance. Id. As discussed above, however, limiting the scope of section 303 to owner, operators, lessors and lessees would mean that the aims of section 303 would only be achieved as a result of a multitude of legal actions to compel retrofitting of facilities designed and constructed to be accessible, a prospect Congress specifically wished to avoid.

Much more persuasive is the ruling of the court in Johanson v. Huizenga Holdings, Inc., 963 F. Supp. 1175 (S.D. Fla. 1997), another title III action alleging that a new arena was being designed to be inaccessible to individuals with disabilities. Again, the architects were named as defendants, and moved to dismiss the claims against them on grounds that they did not own, operate, or lease the facility. The Johanson court recognized that if the reading advanced by the architects in that case were correct, coverage of commercial facilities would effectively be eliminated from section 303. Under such a reading, the court noted, "it is conceivable that no entity would be liable for construction of a new commercial facility which violates the ADA." Id. at 1178. Accordingly, the Johanson court denied the architects' motion to dismiss.22

C.	Even if section 303 were limited to parties who own, operate, or lease the facilities in question, the United States is still entitled to judgment as a matter of law, because DIA operates the Willows Days Inn.

Even assuming for the sake of argument that section 303 is limited to the parties identified in section 302, the United States is still entitled to judgment as a matter of law. Given the degree of control it exercises over all aspects of the operation of the hotels in the Days Inn System, including the Willows Days Inn, DIA "operates" the Willows Days Inn, and other Days Inns, within the meaning of section 302.23

1.	The Days Inn "hotel operating system" and the "System Standards."

When a licensee buys a franchise from DIA, part of what he or she buys is a "hotel operating system." U.S. Facts ¶ 91. The Days Inn hotel operating system (commonly referred to as the "Days Inn System") is both comprehensive and mandatory. It addresses all aspects of the operation of a Days Inn hotel, and, under the terms of the license agreement, the licensee is required to operate the hotel in compliance with all System Standards at all times. In addition to requiring compliance with the Days Inn System, moreover, the agreements that licensees enter into give DIA several additional means of control over the operation of Days Inn hotels. The license agreement between DIA and the Patels pertaining to the Willows Days Inn typifies the ways in which DIA can and does control the day to day operations of the hotels in its system.

As part of its System Standards, DIA establishes operating policies for all Days Inn hotels — operating policies which "must be strictly observed by each property in the Days Inn System." U.S. Facts ¶ 95. DIA has the right to change the System Standards at any time, in any fashion it deems necessary. U.S. Facts ¶¶ 27, 94.a. The operating policies that Days Inn hotels must follow are set forth in the Days Inn Operating Policies Manual, one of the Days Inn "System Standards" Manuals. U.S. Facts ¶ 95. James Stansburry, a former HFS employee who conducted training sessions for hotel managers and employees at Days Inn hotels around the country, explained that the OPM

was set up to tell the franchisee exactly what their responsibilities were as far as in operations, different requirements that the company required of them . . . . [I]t was their Bible to live by when they're at the hotel as far as operating the hotel under Days Inns' standards.

Deposition of James Stansburry, Exh. 17, at 114. His description is an apt one. As more fully detailed in the United States' Statement of Undisputed Facts, the OPM sets dozens of require
ments for the daily operation of all Days Inn hotels, including the Willows Days Inn. U.S. Facts ¶¶ 98, 99. Among other things, the OPM sets requirements for grooming and attire for hotel employees, employee uniforms, hours of operation of the front desk, services that must be provided to guests (such as wake-up calls, fax machines, free local calls, free ice, complimentary coffee, baby cribs, and the like), the forms of payment the hotel must accept, guest safety and security, and swimming pools (including pool equipment, furniture, and chlorine and pH levels). U.S. Facts ¶¶ 99.f, h, i, j, l, m. For hotels with restaurants, the OPM sets a variety of operating requirements for the restaurant; if there is no restaurant at or adjacent to the hotel, the hotel must provide a free continental breakfast, and the OPM specifies the hours and the menu (fruit juice, coffee (including decaf) and tea, and pastries, muffins, croissant, or "local specialties"). U.S. Facts ¶¶ 99.o, p, q.

The OPM also includes dozens of specifications for the supplies and furnishings that must be provided in every guest room. These include requirements for the provision of, and often the number and location of, headboards, pictures, desks, tables, chairs, televisions, mirrors, towel racks, clothes hangers, smoke detectors, ashtrays, wastebaskets, rolls of toilet tissue, note pads, and sheets of hotel stationery and envelopes. U.S. Facts ¶¶ 99.b, c. Similarly, the OPM specifies the number of towels that must be provided in each guest rooms (three bath towels, three hand towels, three wash cloths, and one bath mat), and the size, weight, fiber content, and color of the towels, sheets, pillowcases, and blankets. U.S. Facts ¶ 99.d. The maximum shrinkage allowed is ten percent. Id.

In addition, the OPM sets forth the responsibilities of the hotel's general manager, requirements for employee relations at the hotel, and requirements for employee job performance. U.S. Facts ¶¶ 99.a, e, g. The OPM also sets requirements for housekeeping and maintenance at the hotel. U.S. Facts ¶ 99.k.

2.	Enforcement of the System Standards: the Quality Assurance program

DIA actively enforces its System Standards, including the requirements of the OPM. Under the terms of the license agreements, DIA is entitled to conduct, and does conduct, unannounced inspections of every Days Inn hotel, including the Willows Days Inn, at least three times per year. U.S. Facts ¶¶ 94.d, 101. These inspections are known as "Quality Assurance" evaluations; at the end of each inspection, the hotel is scored on its compliance with the System Standards. U.S. Facts ¶ 111.24 If the hotel receives a failing score, it is reinspected, and given thirty days to cure the conditions that caused it to fail; if it still fails, the hotel is subject to being terminated from the system. U.S. Facts ¶ 113. Even for hotels with better scores, "QA" deductions can be costly. The QA scores are translated into a "Sunburst" rating system in which each property receives from zero to five "Sunbursts," with higher scores getting more Sunbursts. U.S. Facts ¶¶ 115, 117. The Sunburst ratings for all Days Inn hotels are published in the Days Inn directory, which is published twice a year, and distributed free of charge at every Days Inn hotel. U.S. Facts ¶¶ 115, 116. A hotel's performance on its unannounced QA evaluations can thus have a significant impact on whether guests will choose to stay at the hotel. U.S. Facts ¶¶ 117, 118.

QA inspections are exacting. They include hundreds of items, both inside and outside the facility. U.S. Facts ¶ 106. QA inspectors arrive at the property unannounced, posing as guests. U.S. Facts ¶ 105. They assess the appearance, grooming, and professionalism of the front desk staff, and ask several questions about the hotel and the local area, to assess their knowledgeability. U.S. Facts ¶ 108. The QA inspectors frequently stay overnight at the hotel. U.S. Facts ¶ 105. Among other things, QA inspectors check for compliance with Days Inn's operating standards, marketing programs, and reservations policies. U.S. Facts ¶¶ 106, 107, 109.

At the Willows Days Inn, QA inspectors generally checked the cleanliness of the guest rooms and various features and elements within guest rooms (including the door, carpeting, vanity, and inside the dressers), and also checked the quality of bed linens, the wattage of the light bulbs in guest room lamps, and the cleanliness of the air conditioning filters. U.S. Facts ¶ 152. The inspections also addressed various safety features, including checking the guest room security latches to ensure they were working properly, testing the smoke detectors, checking the fire extinguishers and first aid kit, and inspecting the swimming pool safety equipment. U.S. Facts ¶ 153.

At the conclusion of the inspection, which typically takes two hours or more, the inspector fills out a QA evaluation form, giving the property a score for the inspection. U.S. Facts ¶ 111. The inspector discusses the results of the inspection with the hotel manager, and seeks a commitment from the manager to correct items for which deductions were taken. U.S. Facts ¶ 112. Those commitments often include commitments to take certain actions on a daily basis. Id.

3.	Other means by which DIA controls or directs the functioning of the hotels in its system.

In addition to the System Standards — as set out in the OPM and enforced by the QA program — the license agreements give DIA a variety of other forms of control over or involvement in the operations of individual Days Inn hotels, including the Willows Days Inn.

a.	Control over renovations or other physical changes to the hotel.

As described in Part II.D., above, DIA has considerable control over the initial design and construction of new Days Inn hotels. The license agreements give DIA a similar level of control over any renovations or other changes to the hotel. First, the agreements contain provisions prohibiting the licensee from materially modifying, diminishing, or expanding the hotel, or changing its interior design or layout, without DIA's prior written consent. U.S. Facts ¶ 94.r. DIA also has the authority affirmatively to require its licensees to undertake renovations to their hotels. Under the terms of the standard license agreement, DIA can require licensees to undertake renovations costing (by DIA's estimate) up to an aggregate of $3,000 times the number of guest rooms. U.S. Facts ¶ 94.q. The Willows license agreement contains two renovations provisions: one for "minor" renovations, which is capped at $1,000 times the number of guest rooms, and the other for "major" renovations, which is capped at $10,000 times the number of rooms (for the Willows hotel, $50,000 and $500,000, respectively), adjusted for inflation. U.S. Facts ¶¶ 94.s, t.

b.	The Days Inn reservation system and policies.

DIA operates a national reservations system, which produces approximately 25-30% of the room reservations for Days Inn hotels system-wide. U.S. Facts ¶¶ 121, 123. All Days Inn hotels, including the Willows Days Inn, are required to participate in the system, and to honor reservations accepted by the system. U.S. Facts ¶¶ 122, 124. System hotels are also required to comply with other reservations policies set by DIA, including their "walk" policy, which requires hotels to find other lodging for guests with confirmed reservations whose rooms are not available, and, if the substitute lodging costs more, to pay the difference. U.S. Facts ¶ 157.

c.	DIA's mandatory marketing programs.

Under the terms of the license agreements, licensees are required to participate in a variety of marketing and promotional programs conducted by DIA. Under some of these programs — for example, the September Days Club for senior citizens, and the Inn-Credible Club Card, for business travelers — individual Days Inn hotels are required to provide discounted room rates and other benefits to members. U.S. Facts ¶¶ 126.b, d. Under at least one marketing program, the Simple Super Saver program, DIA both sets a minimum discount that must be offered, and imposes an upper limit on rate that licensees may charge. U.S. Facts ¶ 126.e. DIA also conducts promotional programs from time to time, including programs connected to popular motion pictures; for programs like these, DIA requires licensees, including the Patels, to purchase promotional materials to be displayed in hotel lobby or to be given away to guests. U.S. Facts ¶ 126.f.

Other DIA marketing programs impose service requirements on Days Inn licensees. For instance, DIA requires licensees to engage in a "Courtesy Call Program," in which the hotel's front desk staff is required to contact each guest shortly after check-
in, to ensure that the guest has no complaints. U.S. Facts ¶ 126.a. The front desk staff are required to keep a log of all "courtesy calls," and a review of that log is included in the Days Inn QA inspections. U.S. Facts ¶ 106.

d.	DIA's mandatory training programs for managers and employees of all Days Inn hotels.

DIA conducts several training programs for the general managers of Days Inn hotels and hotel employees, many of which are mandatory. The first is what DIA calls the "Property Training Program," which is the training session that occurs at the hotel, at or near the completion of construction of a new Days Inn hotel. U.S. Facts ¶ 135. The hotel's management, front desk staff, and housekeepers are all required to attend various sessions of the training, which lasts about three days. See Fox Letter, Exh. 28.25 As the agenda for the program reveals, the training sessions cover a wide variety of topics, including marketing, communications skills, maximizing occupancy and room rates, the reservations system, Quality Assurance standards (including mock inspections of hotel guest rooms), guest safety and security, and guest services. Id. The initial property training for the Willows Days Inn took place September 27-30, 1993. Id.

In connection with its initial property training and other training programs, DIA produces and issues to licensees a wide range of training manuals. These include manuals on housekeeping, hotel maintenance, guest services, telephone etiquette, and many other topics. U.S. Facts ¶ 138. These training manuals provide detailed instruction on how to accomplish various tasks arising in the course of the day to day operation of a Days Inn hotel. For instance, general managers are provided with a manual on how to train their housekeepers, which manual covers employees' personal appearance (including brushing teeth, trimming fingernails, and moderate use of cosmetics), standards for cleaning guest rooms (including how to arrange items on the housekeepers' cart, how to prepare a room for cleaning, how to clean the bathroom and make the beds, and how to vacuum the carpet). U.S. Facts ¶ 138.a. The same manual also provides staffing guidelines for housekeeping, based in part on the average time to clean a guest room, which, "according to Days Inns' standards" is 28 minutes. U.S. Facts ¶ 138.a.iii.

Other manuals are provided directly to hotel employees who participate in training sessions conducted by DIA. For instance, DIA provides a "Housekeeping Participants Manual," which also shows how to arrange the housekeeper's cart, and addresses personal grooming, a "Telephone Etiquette Participants' Manual," which addresses how to answer the phone at a Days Inn hotel, and a "Guest Services Participants' Manual," which addresses the courtesy call program and dealing with guest complaints, and provides a series of form letters that can be used to respond to complaint. U.S. Facts ¶¶ 138.b, c, d. DIA also provides a Maintenance Operating Manual covering a variety of topics related to maintaining and repairing various aspects of and equipment at a Days Inn hotel. U.S. Facts ¶ 138.e.

In addition to the initial property training, general managers of all Days Inn hotels are required to attend DIA's Hospitality Management Training. U.S. Facts ¶¶ 128, 129, 132. This week-long training session occurs at the Days Learning Center in Knoxville, Tennessee, and covers a wide range of topics relating to the operation of a Days Inn hotel. U.S. Facts ¶¶ 127, 130, 131. In particular, HMT covers the Days Inn System standards, setting room rates, managing room inventory, controlling labor costs, scheduling, motivating and managing hotel personnel, sales and marketing, labor laws, loss prevention and risk management, innkeepers' law, safety and security, occupational health and safety standards, stress management, leadership skills, and unit operation and maintenance, and recruiting, interviewing, and selecting hotel personnel. U.S. Facts ¶ 131.

In addition to initial property training and HMT, DIA engages in a variety of other training efforts, including training for hotel employees provided at the hotel site by QA inspectors, and training programs provided by regional alliances of Days Inn hotels. U.S. Facts ¶¶ 133, 137.

e.	The Days Inn Guest Services department.

DIA also controls the way its licensees deal with guest complaints. DIA has a "Guest Services" department which oversees the handling of all guest complaints regarding Days Inn hotels. U.S. Facts ¶ 139. DIA requires its licensees to respond to all guest complaints, even if meritless, and to report to DIA on how it has resolved them. U.S. Facts ¶¶ 140-143. DIA provides sample form letters to licensees, for them to use in responding to guest complaints. U.S. Facts ¶ 138.d. If a licensee does not respond to a complaint, of if DIA chooses to handle the matter itself, the DIA Guest Services department will resolve the matter with the guest, and, if a refund is given, charge the hotel in question for the amount of the refund. U.S. Facts ¶¶ 140, 141.

f.	Other controls on the operations of Days Inn hotels granted to DIA by the license agreements.

Finally, there are several other provisions in the Days Inn license agreements that give DIA control over various other aspects of the operation of Days Inn system hotels. For instance, provisions in both the standard license agreement and the Willows license agreement require the licensees to keep books and records specified by DIA, in a form specified by DIA, require the licensees to provide financial statements to DIA, and allow DIA to audit their books at any time. U.S. Facts ¶ 94.f, 147.j. There are provisions that require licensees to purchase certain supplies and equipment — anything bearing the DIA logo — from suppliers approved by DIA, and requiring the licensees to provide complimentary items and services to guests whenever DIA directs them to do so. U.S. Facts ¶¶ 94.k, l. The agreements allow DIA to hold annual conferences for their licensees, which licensees are required to attend. U.S. Facts ¶¶ 94.j, 147.f. The agreements also contain provisions limiting the ability of the licensees to operate any food or beverage service at the hotel, and requiring the licensees to get DIA's approval for any outside management company to run the hotel. U.S. Facts ¶¶ 94.m, n, 147.g, k.

D.	The Court should assess civil penalties against DIA and HFS.

In addition to authorizing injunctive relief, the ADA also authorizes the Court, in a case brought by the Attorney General, to assess a civil penalty against an entity that has violated title III, to vindicate the public interest. 42 U.S.C. § 12188(b)(2)(C). Such a penalty may be in any amount up to $50,000.00 for a first violation, and up to $100,000.00 for a subsequent violation.26

Civil penalties serve two purposes: 1) to punish wrongful conduct, Tull v. United States, 481 U.S. 412, 422 n.7 (1987); United States v. Balistrieri, 981 F.2d 916, 936 (7th Cir. 1992), and 2) to deter other potential violators. United States v. ITT Continental Baking Co., 420 U.S. 223, 231, 232-33 (1975); United States v. Reader's Digest Ass'n, Inc., 662 F.2d 955, 966-67 (3d Cir. 1981). Thus, a civil penalty must not be so small as to be an acceptable cost of doing business, as that would nullify its effectiveness in punishing wrongdoing and deterring illegal conduct. ITT Continental Baking, 420 U.S. at 231-32; Reader's Digest Ass'n, 662 F.2d at 966-67, 967 n.16. As a consequence, the Ninth Circuit and other Courts of Appeals have consistently held that when civil penalties are sought, a defendant's financial condition is a relevant factor to consider. Federal Election Comm'n v. Furgatch, 869 F.2d 1256, 1258 (9th Cir. 1989) (in determining size of civil penalty, one relevant factor is defendant's ability to pay). See also Reader's Digest Ass'n, 662 F.2d at 967 (same); United States v. Danube Carpet Mills, Inc., 737 F.2d 988, 993 (11th Cir. 1984) (same). In addition, under the terms of the ADA, in determining the amount of a penalty the court must give consideration to whether the entity made any good faith effort to comply with the statute. 42 U.S.C. § 12188(b)(5).

Here, there is no evidence that DIA or HFS made any good faith effort to comply with the requirements of section 303, or to ensure that new hotels joining its chain were readily accessible to and usable by individuals with disabilities. When HFS took control of the Days Inn chain in January 1992, just as title III of the ADA was going into effect, it re-issued the DIAF Planning and Design Standards Manual under DIA's name. U.S. Facts ¶ 32.a. There were few substantive changes to the manual, but HFS did specifically include mention of the ADA as one of the "jurisdictional codes" that licensees were required to comply with, and reorganized the manual to put all of the "barrier-free" provisions in a single section. U.S. Facts ¶¶ 172, 173. Thus, there can be no question that HFS was fully aware of the ADA when it re-issued the manual, but it made no effort to check the PDSM's "barrier-free" requirements to see whether they were consistent with the ADA's architectural requirements for new hotels. Id.

Further, although it reviews plans for new hotels, DIA does not check those plans for compliance with the ADA, and does not even make careful checks to see if the plans complied with the "barrier-free" provisions of its own PDSM. If the HFS Design and Construction department had made such checks, there might have been fewer violations of the ADA Standards at the Willows and other new Days Inn hotels. Kiewel Dep. Exh. 21, at 205-16.

Moreover, despite provisions requiring their licensees to comply with all federal laws and regulations, specifically including the ADA, DIA and HFS have routinely admitted hotels into the Days Inn system which they knew or should have known were not accessible to people with disabilities including the Willows hotel. The ADA violations at these hotels were not minor, or isolated, or hidden; rather, as detailed above, there were numerous violations of the Standards at the Willows hotel, in every part of the facility, and the same is true of all of the other hotels examined by the United States. DIA representatives tour the hotels upon their completion, and QA inspectors inspect the hotels regularly. DIA and HFS have nonetheless accepted the Willows and other new hotels into its system without hesitation. Indeed, DIA and HFS exhibit no concern at all over the fact that the Days Inn hotel chain includes numerous new hotels that are inaccessible to individuals with disabilities. According to Mr. Keeble, no one at HFS or DIA makes any effort to check to see whether Days Inn hotels comply with the requirements of the ADA, despite the provision in the license agreement requiring the hotel to comply with federal law. U.S. Facts ¶ 177. As far as DIA and HFS are concerned, ADA compliance is someone else's problem.

Finally, given the size and resources of these defendants, a significant civil penalty is warranted. HFS is the nation's largest franchisor of economy hotels, and has substantial annual revenues. U.S. Facts ¶ 181. Keeping in mind the Supreme Court's directive that civil penalties must not be small enough to be an acceptable cost of doing business, one relevant consideration are the royalties collected by DIA and HFS from the Willows hotel, which have averaged $3,841.20 per month. U.S. Facts ¶ 180. Given that the hotel opened nearly four years ago, DIA and HFS have collected well over $150,000 from the Willows hotel. The United States urges this court to impose civil penalties on both DIA and HFS of sufficient magnitude to render their conduct with respect to the Willows Days Inn unprofitable, and to deter others from engaging in a pattern or practice of discrimination like that engaged in by DIA and HFS.

IV. CONCLUSION

For the reasons stated above, the United States respectfully requests that the Court enter judgment in its favor, and grant the relief requested in its Complaint.

Respectfully submitted,

ISABELLE KATZ PINZLER

Acting Assistant Attorney General

Civil Rights Division

JOHN L. WODATCH, Chief

RENEE M. WOHLENHAUS, Acting Deputy

Chief

Disability Rights Section

Civil Rights Division

___________________________

MARGARITA M. PRIETO

JEANINE M. WORDEN

THOMAS M. CONTOIS

ROBERTA STINAR KIRKENDALL

Attorneys

Disability Rights Section

Civil Rights Division

U.S. Department of Justice

Post Office Box 66738

Washington, D.C. 20035-6738

(202) 514-0196

Dated: August 17, 1997