Digital Government Strategy Report for the Department of Health and Human Services

2.1. Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.

Overall Status: in-progress

2.1.1. Paragraph on customer engagement approach

Paragraph on customer engagement approach: HHS has an established commitment to API-enabling important health datasets. At the launch of our digital strategy site, our inventory of health databases includes more than 280 health-related databases. Of these, 32 have already been API-enabled (http://www.healthdata.gov/dataset/search?f%5b0%5d=sm_ckan_media_format%3AAPI). Our customer engagement includes both a blog (by our CTO) and a webpage in the Open Data section of our Digital Strategy site highlighting how those API-enabled databases are being utilized in the public domain. There is a direct Call for Action asking customers to recommend datasets that should be API-enabled and discuss how the information might be used. Customers are directed to healthdata.gov, where they are asked to suggest other health databases for inclusion.

2.1.2. Prioritized list of systems (datasets)

System Description: The list of databases from which customers are asked to make recommendations is detailed at www.healthdata.gov.

7.1. Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.

Overall Status: in-progress

7.1.1. Paragraph on customer engagement approach

Paragraph on customer engagement approach: HHS has been carefully monitoring (through metrics) the growth in use of mobile devices to access web-based information, noting carefully the sites (and content within those sites) that are of greatest interest. HHS currently has at least 12 websites that are mobile enabled (either m dot or responsive design) and the department has 16 mobile apps available. Customer engagement includes a blog and a webpage in the Mobile section of our Digital Strategy site explaining the decision to create m.cancer.gov. Our existing mobile sites and mobile apps are all listed in the Mobile section. There is a direct Call for Action asking customers to recommend additional websites for mobile enabling.

7.1.2. Prioritized list of systems (datasets)

System Description: HHS has chosen not to restrict what sites might be mobile enabled. Customers may nominate any site. Nominations will be factored along with metrics information on mobile activity to determine the Department’s priorities. HHS is committed to making all new websites mobile-ready.

4.2. Establish an agency-wide governance structure for developing and delivering digital services

Overall Status:
Link to governance document:

4.2.1. Goals

Goal:
Measure:
Target completion date:

4.2.3. Set specified agency-wide policies and standards

5.2. Develop an enterprise-wide inventory of mobile devices and wireless service contracts

Overall Status:

5.2.1. Develop mobile device inventory

Link to inventory:

5.2.2. Develop wireless service contract inventory

8.2. Implement performance and customer satisfaction measuring tools on all .gov websites

Overall Status:

8.2.1. Implement performance measurement tool

Describe Implementation:

8.2.2. Implement customer satisfaction tool

Describe Implementation:

1.2. Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages

Overall Status:

1.2.1. Document policy for architecting new IT systems for openness by default

URL of policy:
Describe policy:

1.2.2. Operationalize /developer page

URL of page:

2.2. Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems

Overall Status:

2.2.1. Make 2+ systems (datasets) available via web APIs with metadata tags

2.2.2. Publish plan on future activity

5.3. Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements

Overall Status:
Paragraph on policy:

6.3. Ensure all new digital services follow digital services and customer experience improvement guidelines

Overall Status:
Paragraph on policy:

7.2. Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services

Overall Status:
URL of plan:

7.2.1. Report on services

Last updated August 8, 2012 at 10:16 am