Government Contact Center Council (G3C)

The Government Contact Center Council (G3C) is an interagency group of contact center directors and managers from across the government. G3C identifies the best practices, research, and trends that improve government contact centers. The Council's membership includes more than 150 members from 45 federal, state, and local government agencies and sub-agencies.

Primary goals

• Help contact center leaders share best practices and network with their peers in other agencies
• Improve how the government manages its contact centers, and improve overall service to citizens and other customers
• Create a dynamic community of government contact center managers

Member expectations

• Share information about best practices, research, operations and plans for dealing with trends and challenges
• Identify and publicize training and workshops relevant to government customer service professionals
• Network with related groups and organizations

Meeting information

The Council meets the second Thursday of each month at 9 AM. A conference bridge is available for all meetings.

Organization

The Council is self-directed, with Co-Chairs from GSA (Tonya Beres) and DHS (Tim Cossairt). GSA's Office of Citizen Services and Innovative Technologies sponsors the Government Contact Center Council. The G3C listserv is the primary means of communication.

To get involved, please contact Council Co-Chair Tonya Beres.

Content Lead: Tonya Beres
Page Reviewed/Updated: April 23, 2012