User Experience Community

Who We Are

The User Experience Community of Practice (CoP) is part of the Federal Web Managers Council. We are an interagency group of government Web managers, user experience specialists, and others who are interested in working to improve the usability of U.S. Government websites.

Our Goal

Our goal is to support the use of user-centered design (UCD) principles and methods to improve government websites and web applications and enhance service to citizens.

What We Do

The User Experience CoP advises the Council on user experience (UX) matters and shares UX information of interest to the government community. We meet periodically by way of conference calls or webinars, and annually for an in-person luncheon in Washington, DC.

Current activities include:

• Sharing and networking on our networking site
• Collaborating with government leaders to develop user experience-related policies that improve service to customers and increase transparency and collaboration
• Providing usability training for government web managers, usability specialists, and project managers through DigitalGov University and other programs
• Sharing and publicizing common usability resources such as the Guidelines book, First Fridays Product Testing, HowTo.gov, and Usability.gov
• Educating and demonstrating to senior management to the benefits and return–on–investment of usability methods

Who Can Join

Our members include employees of federal, state, local or tribal U.S. Government agencies who are interested in learning more about improving the user interface of government websites. Please note that CoP membership is limited only to government employees and contractors with a government email address.

How To Join

Visit the User Experience Community on OMB's MAX wiki (part of the Web and New Media Community)

OR

Contact group Co-Chairs Jean Fox and Joanne McGovern