PSC.gov

Relocation Services provides comprehensive customer care and operational support. To ensure customers’ needs are met, each employee is assigned a dedicated relocation counselor to assist and guide the employee through the relocation process. From pre-move counseling to payment, Relocation Services removes the day-to-day administrative tasks and allows the employees to concentrate on his/her move.

Services offered include:

• Fully automated end-to-end process includes:
  • Pre-move employee counseling
  • Preparation of travel order/authorization voucher
  • Interface with customer accounting systems to automate obligations and payments
  • Comprehensive reporting
  • Arrangement for third-party services
  • Processing of third-party invoices
  • Preparation of W-2s
• Dedicated, highly skilled relocation counselors with knowledge of Federal Travel Regulations (FTR), Joint Federal Travel Regulations (JFTR), Department of State Standardized Regulations (DSSR), and the Foreign Affairs Manual (FAM)
• Relocation policy guidance and assistance
• Standardization and enforcement of relocation policy
• Comprehensive reporting, down to the expense level, to meet all Office of Management and Budget and General Services Administration reporting requirements
• Setup, maintenance and updating of the Permanent Change of Station (PCS) software, including maintaining the customer profile, per diem rates, system audits and edits, security tables, and accounting.
• Customer service and assistance, Monday through Friday, from 7:00 a.m. to 4:30 p.m.
• Support for all relocation types:
  • Continental United States (CONUS)
  • Specific Authority (fellowships)
  • Transfers
  • Uniformed Services (Commissioned Corps)
  • Outside of Continental United States (OCONUS) – Foreign and Non-Foreign
  • Temporary Change of Station
  • Early Return of Dependents
  • New Appointee
  • Home Leave
  • Education Travel

Offered to:

    All federal agencies

Performance:

95% of the time, the initial counseling session for a relocating employee will be conducted within 48 hours of the request.

Rate:

    By agreement per customer

Contact:

    301-443-9552; david.flynn@hhs.gov