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The Employee Assistance Program (EAP) helps employees and managers develop the skills and confidence needed to deal with challenges and opportunities at work and in life. With the help of EAP, employees learn how to manage issues such as stress, relationship concerns, grief, addictions, financial distress, or health problems.

EAP helps agencies build a healthy and productive workforce by promoting emotional wellness throughout federal workplaces.

Services offered include:

• Face-to-face assessments, solution-focused counseling, referral services for family/ relationship issues, workplace concerns, personal and emotional difficulties, health and behavioral issues, alcohol and drug problems, and more.
• 24/7 telephone access for managers, employees, and family members
• EAP orientation for employees and managers
• Health and wellness presentations
• Comprehensive, interactive EAP Web site
• Critical Incident Stress Management
• Financial and legal services including identity theft prevention and recovery services
• Quarterly reports providing EAP usage details to evaluate and highlight program effectiveness

Offered to:

    All federal agencies

Performance

95% of requests for EAP services from employees will be responded to within two (2) hours of request.

95% of counseling clients completing satisfaction surveys will rate their overall satisfaction with EAP services as satisfied or very satisfied.

Call abandonment rate (ABR) at the EAP Service Center will not exceed 5%.

Average speed of answer (ASA) at the EAP Service Center will not exceed 20 seconds.

Rate:

    By agreement per customer

Contact:

1-800-457-9808; fohportal@foh.hhs.gov
http://www.foh.hhs.gov