Have you experienced safety, service or discrimination issues with a moving company, bus or truck company, including hazardous materials, or cargo tank facility? Please call 1-888-DOT-SAFT (368-7238) from 9am‒7pm, Mon‒Fri EST or file a complaint below.

IMPORTANT: if this is a safety emergency, please call 911 immediately. The NCCDB complaint system is intended only for investigation of past events.

Public
  • People using interstate movers, brokers or auto haulers
  • Passengers on a bus, limousine or motor coach
  • Motorists witnessing safety problems
  • People experiencing problems with hazardous materials shipments
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Driver
  • Bus and truck drivers
  • Other employees of bus and truck companies (i.e., safety managers)
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Industry
  • Bus and truck companies
  • Shippers
  • Insurers
  • Brokers
  • Owner/Operators
  • Purchasers and users of cargo tanks
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We Want To Hear From You

The information you share will help us to: 1) improve motor carrier safety enforcement; 2) improve consumer protection by ensuring that moving companies use fair business practices; and 3) identify and address discrimination and service issues. We're dedicated to helping provide a safe, fair and pleasant travel experience for everyone.

Frequently Asked Questions ยป

FMCSA handles incidents that have happened in the past 60 days involving truck or bus companies that cross state lines. Complaints involving moving companies must cross state lines, but can be reported at any time. There are no time or state restrictions for ADA or Hazmat complaints.

Complaint Type (select all that apply)

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File a Complaint

 
  • Americans with Disabilities Act (ADA)

    A violation of the Americans with Disabilities Act on a bus
    Example: I was denied access because the wheelchair lift was broken.

  • Bus Safety

    Vehicle condition or unsafe behavior by a bus, limousine or motorcoach driver
    Example: My bus driver was sending text messages while driving the bus.

    Requirements
    • Travel between two or more states; and
    • Incident happened within past 60 days
  • Bus Service

    Inadequate service from a bus, limousine or motorcoach company
    Example: The bus company lost my luggage.

    Requirements
    • Travel between two or more states
    • Certain exceptions apply. See regulations.
  • Cargo Tank Facility

    Improper manufacturing, inspection or repair practices
    Example: My cargo tank periodic inspection was performed by an unqualified inspector.

  • Hazardous Materials

    A violation of the Hazardous Materials Regulations by a Motor Carrier
    Example: The Motor Carrier delivered a leaking package of hazardous materials to my office.

  • Household Goods

    Unsafe or unfair business practices
    Example: I hired a moving company. They refuse to return my property unless I pay extra fees.

    Requirements
    • Travel between two or more states
  • Truck Safety

    Unsafe behavior or conditions observed
    Example: I witnessed a truck driving recklessly on the interstate.

    Requirements
    • Travel between two or more states; and
    • Incident happened within past 60 days
  • Bus/Truck Safety

    Unsafe behavior or conditions observed
    Example: I witnessed a truck driving recklessly on the interstate.

    Requirements
    • Travel between two or more states; and
    • Incident happened within past 60 days
IMPORTANT: if this is an emergency, please call 911 immediately. The NCCDB complaint system is intended only for investigation of past events.