Schedule

• May 20-23, ‘13 @ WMDC, Aurora, CO   $3750
  
  Starts 8:00 AM on 1st day ends 5:00 PM on last day
• Aug 5-8, ‘13 @ To Be Determined, Alexandria, VA   $3250
  
  Starts 8:00 AM on 1st day ends 5:00 PM on last day
  Tuition does not include meals and lodging.

Overview

Tense, emotional and awkward situations can wreak havoc in the workplace, by escalating stress and undermining productivity. This seminar will help you resolve difficult or uncomfortable situations and turn disagreements into productive workplace discussions. Using the Crucial Conversations® program from training-product company Vital Smarts as a guide, this seminar will teach you best practices for engaging in open, respectful dialogues, even when stakes and emotions run high.

How You Will Benefit

• Learn to identify and resolve various conflicts through case studies and practices geared toward real-life situations.
• Practice proven conflict resolution strategies that emphasize actionable decisions over emotional responses.
• Learn how to build and mend relationships after "lose-lose" or "win-lose" situations.
• Determine ways you can achieve mutually acceptable results for everyone involved.
• Develop strategies for approaching real conflict situations in your organization.
• Learn how to maintain your composure around difficult people and minimize their negative impact.

Who Should Attend

This seminar is designed for Federal leaders and employees who want to transform uncomfortable workplace conversations and conflicts into productive solutions.

Note

Unless stated otherwise (under the date of the program) lodging and meals are included in the tuition. Lodging starts the evening before the program and is provided the evening the program ends.