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Building and Managing Websites

Delivering online information to citizens begins with building great websites and continues with making regular improvements through effective management. Use the resources below to help make sure your sites deliver the best possible customer service.

New and Redesigned Websites

If you are building or redesigning a website, we want to help you make your site great. Your WCD liaison will work with you to make sure your site will:

  • Meet your business needs and goals
  • Meet the needs of your target audiences
  • Comply with best practices and standards for plain writing, usability, 508 compliance, and design

All new or substantially changed website plans must be approved by WCD before launch. Work with your WCD Liaison from the beginning to ensure your website meets all HHS policies and standards.

Managing Existing Websites

If you are managing an existing website, keeping content up to date, ensuring site users can complete their tasks, and driving continuous user-centered improvement are critical.  Use the following resources to help manage your site successfully.

Web Requests

If your site is managed by WCD, we will be happy to process your update request or to get you access to the tools you need to make the changes yourself.

If you have direct access to the Percussion Web Content Management System and you need technical support, your first resource is ASPA's web developers. 

Learn about  what support is available and how to submit a request for support