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Review answers to our common questions, complete our survey, see what events we are attending, or e-mail or call us.


Contact Us

Common Questions

E-mail Us

Do you have general questions about student aid or technical questions about this website? Fill out the form below and we will get back to you. If you have a question about the FAFSA, you might want to take a look at the online help at before contacting us.

General questions:
If you have questions about student aid in general (or about your own student aid situation, including your student loans), or questions/comments about any website content.

Technical questions:
If you have technical questions about our website (such as something not working properly, like a link).

Question Type

* - Required

Call Us

Federal Student Aid Information Center (FSAIC): 1-800-4-FED-AID (1-800-433-3243)

TTY (for the hearing impaired): 1-800-730-8913

Locations without access to 800 numbers: 319-337-5665

Call Center Hours




8 a.m.–midnight Eastern time (ET)


8 a.m.–5 p.m. ET


Noon–6 p.m. ET

Federal Holidays

We will be closed except for Martin Luther King Jr.'s Birthday and Washington's Birthday. We will also be open January 1st from 9 a.m.–6 p.m. ET when the holiday is on a weekday.

Additional Closings

We will be closed on the day after Thanksgiving and on December 24th when it falls on a weekday.


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