Contact Us

Hours of Operation: Monday - Friday 7 A.M. to 7 P.M. EST

MCARE Help Desk Email: mcare@cms.hhs.gov

This email address is monitored during the hours of operations and emails are typically answered within 1 business day.

HETS 270/271

For help with HETS 270/271 and submission of 270/271 transactions: 1-866-324-7315

HETS UI

For help with submission of transactions through the HETS UI: 1-866-440-3805