Web Guide

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• Accenture Digital Diagnostics Engine (formerly known as Maxamine™)
• Finding Your Account's Statistics
• Types of Statistics Available
• Web Management Tool (WebMan) Statistics
• Using Web Server Statistics
• Downloading Raw Log Files
• Web Analytics Wiki

EPA provides Web server statistics for TSSMS accounts and Application Environments. These statistics can tell you how your site or application was accessed, what browsers were used, and what pages were requested, and can be used to gauge customer needs and respond to them accordingly. See below for a listing of the types of server statistics that are available.

The EPA also provides a "404 error report". This report lists requests to your site that resulted in a "not found" error on the user's browser. The report also lists the "referring" page that led to the error. With this information, you can determine if the resolution to the problem lies with you, or with the referring web page.

Accenture Digital Diagnostics Engine (formerly known as Maxamine™)

For more information about measuring EPA Web site performance with Web metrics, see Accenture Digital Diagnostics Engine (formerly known as Maxamine™).

Finding Your Account's Statistics

TSSMS accounts

To find server statistics about the site(s) within your TSSMS account, follow these steps:

1. For intranet sites, go to http://intranet.epa.gov/reports/objects/.
   For public access sites, go to http://www.epa.gov/reports/objects/.



2. Locate your TSSMS Directory and click on the link to it. Not all TSSMS are listed on the page, but all TSSMS' statistics are available at /reports/objects/TSSMS.

Statistics are listed by month/year. The "404_error_report" will have its own link from this page, called "Web Statistics for 404 error reports." Click this link to view the error reports.

Dynamic Application Environments (Domino, Oracle, ColdFusion, Mapserver, etc.)

1. For intranet sites, go to http://intranet.epa.gov/reports/environment/.
   For public access sites, go to http://www.epa.gov/reports/environment/.
   
   
2. Environment refers to the Application Environment supporting your site or application. Application environments include domino, mapserver, coldfusion, and oracle. For example, ColdFusion statistics on the public server would be available at http://www.epa.gov/reports/coldfusion.

Statistics are listed by month/year.

Types of Statistics Available

The following list is a sample of the types of web server statistics provided by the Agency. Certain types of statistics may not be available for all Application Environments, due to varying log formats.

*Successful requests
Total number of successful requests for all files

*Successful requests per day
Daily average number of total successful requests for all files

*Successful requests for pages
Total number of successful requests for page file types, such as: .shtml, .html, .htm, .cfm, .pl, .php, .pdf, .txt, .wp, .wpd, .exe, .doc, .zip, and /.

*Failed requests
Total number of failed requests for all files

*Redirected requests
Total number of all requests redirected to other pages or files

*Distinct files requested
Total number of distinct files requested

*Distinct hosts served
Total number of individual computers which visited site

*Corrupt logfile lines
Total number of lines that Analog could not read

*Data transferred
Total data transferred, measured in bytes

*Average data transferred per day
Average amount of data transferred per day, measured in bytes

*Weekly Report
Total number of files and pages requested, per week of month

*Daily Summary
Total number of files and pages requested, per day of week

*Daily Report
Total number of files and pages requested, per day of month]

*Hourly Summary
Total number of files and pages requested, per hour of day

*Domain Report
Total number of files and pages, and the percentage of pages and bytes, per domain type (i.e., .com, .net)

*Referrer Report
Total number of files and pages requested per individual referring URL (search engines, hyperlinks, etc

*Request Report
Total number of times individual files or pages were requested, listed by individual site URL

*Browser Summary
Total number of files and pages, and percentage of pages, requested per browser vendor (i.e., Netscape, Internet Explorer)]

*Browser Report
Total number of files and pages, and percentage of pages, requested per browser type (i.e., Mozilla 4.0)]

*Operating System Report
Total number of files and pages requested per visitor operating system (i.e., Windows, UNIX)

*File Type Report
Total number of requests and percentage of bytes for each file type (i.e., .gif, .html, etc).

For more information on using and understanding Analog statistics, please refer to the following:

• Using Web Server Statistics


• Analog Glossary and Reference.

If you would like to have customized logs run for your site, contact Rebecca Astin for a cost estimate.

Web Management Tool (WebMan) Statistics

WebMan is a tool designed for Web managers. It can assist you in understanding which Agency staff have access to your Internet Web accounts (residing on the "Buckeye," or epapub.epa.gov, server); the types, numbers, ages of public access files, the disk storage, and usage information associated with your accounts. WebMan allows you to search by AA-Ship, Office, Division, TSSMS account, or URL.

To view WebMan statistics, go to http://cfint.rtpnc.epa.gov/webman/webman/index.cfm.

Downloading Raw Log Files

You can also download via FTP raw log files for processing by other means. Log files remain on the server for only 45 days. If you are in need of any log files older than 45 days, then you will need to contact the EPA Call Center to have them restored (though make sure that you have sufficient disk space within your TSSMS area to hold these files). Also, logs older than 33 days old are likely to be zipped and will need to be uncompressed once they are downloaded.

Log locations:

TSSMS Web Logs: /public/data/TSSMS/logs/web
    (where TSSMS is the name of the tssms area)
Public Access Oracle Logs: /public/data/webmast1/logs/oracle/app_name
    (where app_name is the name of the oracle application area)
Intranet Oracle Logs: /public/data/webmast3/logs/oracle/app_name
    (where app_name is the name of the oracle application area)

ColdFusion Application Logs:

Public Access (logs located on "Buckeye," or epapub.epa.gov): /public/data/webmast1/logs/coldfusion/app_name
    (where app-name is the name of the application)
Intranet (logs located on "Tulip," or epaintra.epa.gov): /public/data/webmast3/logs/coldfusion/app_name
    (where app-name is the name of the application)

Domino Application Logs:

Public Access (logs located on "Buckeye," or epapub.epa.gov): /public/data/webmast1/logs/domino/app_name
    (where app-name is the name of the application)
Intranet (logs located on "Tulip," or epaintra.epa.gov): /public/data/webmast3/logs/domino/app_name
    (where app-name is the name of the application)

Mapserver Application Logs:

Web Logs: /public/server/logs/mapserver/appname/

Web Analytics Wiki

The Web Analytics Wiki provides links to the Accenture reports (formerly Maxamine™), the results of EPA's American Customer Satisfaction Index, information on how to get single page analytics using tools such as Blood hound, and other analytical reports.