The Work/Life Program from Federal Occupational Health provides a flexible range of options to help boost productivity by providing resources and tools to help employees ease the tension between their work and personal priorities. The program offers confidential consultation for a wide range of issues, research and referral to qualified resources for solutions, and interactive Web tools.
Services offered include:
- Resources and information pertaining to:
- Child care and parenting
- Adult care and aging, including free in-person assessments by a professional geriatric manager
- Pregnancy and adoption
- Financial and legal concerns, including retirement planning
- Daily needs (e.g., moving relocation, home repair, and others)
- Educational kits specific to prenatal care, child safety, college, adult care, and wellness
- Quarterly reports that provide usage details to highlight agency caregiving needs
- Return-on-investment reports that demonstrate bottom-line value of dollars invested
- 24/7 toll-free telephone access
Offered to:
All federal agencies
Performance:
95% of responses on the Quality Assurance survey will be positive on overall satisfaction.
Call abandonment rate (ABR) at the Work/Life Service Center will not exceed 5%.
95% of the time, the average speed of answer (ASA) at the Work/Life Service Center will not exceed 20 seconds.
90% overall satisfaction with the Work/Life Program.
Rate:
By agreement per customer
Contact:
1-800-457-9808; FOHPortal@foh.hhs.gov
http://www.foh.hhs.gov
