The Payroll Services Division (PSD) offers centralized and affordable payroll liaison and advocacy services with a focus on customer needs and exceptional service.PSD manages all aspects of payroll customer services between the Federal payroll provider and customer agencies on all pay-related issues. These issues include pay policy, employee pay records, and supporting systems.
Services offered include:
- Oversight of payroll service requests from agencies and Human Resource Centers
- Oversight of the biweekly time and attendance process
- Coordination of customer agencies’ payroll activities with the Federal payroll vendor
- Providing direction, technical assistance, and standard operating procedures for payroll liaisons and others who input data or use output from personnel and payroll systems
- Diagnosis of problems and devising of solutions to systemic problems and inefficiencies related to payroll payments of agency employees
- Providing information and resolution of audit-related issues and findings
- Monitoring of Federal payroll vendor performance against the Service Level Agreement
Offered to:
All federal agencies and Departments serviced by one (1) of the four (4) federal pay providers
Performance:
99% or more of all civilian employees will be paid accurately and on time each pay period.
95% of all Electronic Funds Transfer (EFT)/Check Return requests will be interfaced to the payroll provider within three business days
90% of all Special Pay requests will be interfaced to the payroll provider within two (2) business days.
Average time to resolve all pay/leave issues will be 10 business days or less from the time of receipt.
Rate:
$142.54 per W-2 plus agreed-upon “actual” costs for special initiatives
Contact:
301-504-3301; hhspayliaisonandadvocacy@hhs.gov
Additional Resources
Payroll Letters
