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Air Force Personnel Center

The Air Force Personnel Center, with headquarters at Randolph Air Force Base, Texas, is a field operating agency of Headquarters U.S. Air Force, the Office of the Deputy Chief of Staff, Manpower and Personnel. The center has responsibility for managing personnel programs and carrying out policies affecting Air Force active-duty and civilian members.
tabAFPC Mission 
Air Force Personnel Center, Randolph AFB, Texas: AFPC's primary focus is to ensure the Air Force has skilled people in the proper grades and specialties to complete the Air Force mission. The 2,200 personnelists and functional representatives at AFPC ensure integration and execution of personnel operations to meet field commanders' requirements, while improving the life of Airmen. The center operates the 24/7 Air Force Contact Center where personnel experts provide high quality customer service. The Center improves personnel services by developing programs that allow individuals to perform personnel actions, anytime, anywhere, through web-based, self-service applications. AFPC plans and schedules the Air Expeditionary Force for the Air Force, guiding deployment and redeployment planning, monitoring readiness, and providing continuity across the AEF spectrum. The center manages the assignments and facilitates the professional development of all enlisted members and officers below the grade of colonel, with the exception of chief master sergeants and members of the staff judge advocate. In addition, the Center plays an integral role in civilian force shaping and force development initiatives, providing civilian personnel management advisory service, recruitment and placement support, and leadership and management training and education. AFPC is the Air Force office of primary responsibility for worldwide casualty reporting, notification of family members, and assistance to families and field commanders on benefits and entitlements. The Center is the Air Force focal point for Missing in Action/Prisoner of War programs, members reported missing, captured or imprisoned, and members placed in an absent without leave/deserter status.

Personnel
About 2,200 military, civilian and contractor personnel work at the center implementing personnel programs affecting about 336,000 active-duty members and more than 143,000 civilian employees through a worldwide network of personnel flights. The center also manages some of the many personnel computer systems affecting more than 106,000 Air National Guardsman and 191,000 participating, non-participating and "grey-area retiree" reservists.

Organization
AFPC comprises seven directorates, each managing several key programs.

The Directorate of Assignments is responsible for managing the assignments and facilitating the professional development of all enlisted members and officers below the grade of colonel, with the exception of chief master sergeants and members of the staff judge advocate. In addition, the directorate handles humanitarian and exceptional family member assignments, joint duty, developmental academic, medical and military education for officers, and officer special duty assignments.

The Directorate of Civilian Force Integration formulates, coordinates and executes the force shaping and force development needs for about 138,000 employees represented by 18 career field teams supporting 21 separate career fields. The directorate recruits and trains civilian interns to provide a cadre of future Air Force civilian leaders; identifies, develops and places high performing civilians in key managerial and executive positions throughout the Air Force; and manages training funds for 21 career fields to support leadership and management training, intern training and tuition assistance to qualified Air Force employees. The directorate is made up of four separate career field management divisions, the program management and support division and the force development support division. Each plays an integral role in the directorate's force shaping and force development initiatives in the integration of the civilian workforce. The directorate provides civilian personnel management advisory service, recruitment and placement support, and leadership and management training and education for civilian employees, commanders, supervisors, managers and applicants for Air Force jobs. Within the director's office exists the newly formed bench team that serves as a mobile staffing unit with the goal of working with all staffing units within the directorate to deliver recruitment and placement services to the directorate's Air Force customers within the standard of 32 days for a first referral.

The Directorate of Personnel Data Systems is the information technology focal point for AFPC and provides life-cycle management and sustainment of personnel data and records management systems for active-duty military, Guard and Reserve. Directorate team members operate and maintain the Military Personnel Data System, Defense Civilian Personnel Data System and Air Force civilian unique applications. The directorate also develops and implements information technology architectures supporting personnel operations and the Personnel Services Delivery Transformation initiatives; introduces, assesses and facilitates implementation of new technologies to improve business processes; and develops, coordinates, and implements strategies to intelligently implement proven best practices in communications and information management. The staff operates and maintains a portfolio of more than $80 million in information technology systems comprising nearly 700 servers supporting military and civilian personnel transactions for the total force. The directorate provides certification and accreditation for all Air Force personnel data systems, while providing network operations and security for worldwide access to Air Force personnel data systems.
tabAFPC Mission Continued 
The Directorate of Personnel Services develops guidance, procedures and training for active-duty, Guard, Reserve and civilian personnel directly supporting Air Force programs. It provides timely and accurate implementation for more than 200 personnel programs Air Force-wide to include recruitment, accessions, retraining, evaluations, education and training, promotions, awards and decorations, duty status, reenlistments, separations, retirements, entitlements and benefits, retiree services and the Air Force Disability Program. The directorate exercises centralized authority for planning and executing all military and civilian personnel management programs supporting Personnel Service Delivery Transformation initiatives. It develops policies, conduct analyses, makes recommendations and issues guidance on Air Force plans and programs. It evaluates, initiates or revises plans and programs to ensure adherence to approved Air Force and Department of Defense policies and standards. The directorate acts as the personnel center's "face to the customer" via the Air Force Contact Center. It directs operations and training for military personnel flights and commander's support staffs Air Force-wide. The directorate is responsible for planning, coordinating, administering and disseminating Air Force policy on matters (organization, requirements, procedures and plans) affecting military personnel operations at the major command level and below. It administers DoD and Air Force policy on identification card benefits and privileges, oversees the Defense Eligibility and Enrollment Reporting System/Real-time Automated Personnel Identification System, Automated Records Management System and Official Personnel File management program. The directorate also is responsible for operational support and training of career assistance advisors, and directs and guides the family support center program.

The Directorate of Air and Space Expeditionary Force Operations is responsible for execution of the AEF. It aids expeditionary Air Force operations by assisting in the planning and scheduling of AEF assets, identifying and refining training requirements, guiding deployment and redeployment planning, monitoring readiness, and providing continuity across the AEF spectrum. The directorate serves as the Air Force standardization and evaluation for AEF operations by overseeing unit type code posturing and coding as well as monitoring timeliness of the sourcing verification, names-in-system and reclama processes.

The Directorate of Force Operations develops guidance, procedures and training for active-duty, Guard, Reserve and civilian personnel accountability in direct support of Air Force programs and DoD reporting processes. The directorate provides accountability oversight to deployed forces and operates the Personnel Readiness Center, providing for total force mobilization during natural disasters, contingencies and situations warranting emergency actions. It is the Air Force focal point for Missing in Action/Prisoner of War programs, members reported missing, captured or imprisoned, and members placed in an absent without leave/deserter status. The directorate is also the Air Force office of primary responsibility for worldwide casualty reporting, notification of family members, and assistance to families and field commanders on benefits and entitlements.

The Directorate of Staff manages the infrastructure resources of the center: budget and financial, manpower, civilian training and personnel programs security, safety, facilities and civil engineering. The directorate is also responsible for answering Air Force personnel related inquiries from executive, congressional, DOD, and Air Force senior leaders to the Office of the Secretary of the Air Force Legislative Liaison and serves as inspector general for the agency.

In addition, AFPC is the home of the U.S. Air Force Selection Board Secretariat which plans, conducts and keeps records on about 50 selection and evaluation boards per year. These include all officer promotion boards for major through major general, the senior master sergeant and chief master sergeant enlisted evaluation boards, officer special selection and enlisted supplemental evaluation boards, and any other boards directed by the secretary of the Air Force to include selective early retirement, reduction-in-force and force shaping boards. Board members evaluate more than 40,000 records on an annual basis to determine which officers and senior noncommissioned officers are best qualified to become the Air Force's next generation of leadership. More than 107,000 selection records are maintained to support these boards and Airmen throughout the Air Force.

 Inside AFPC

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tabAir Force Mission
Click here for detailed information on the Air Force Mission.
tabTotal Force Service Center
Total Force Service Center 800-525-0102
tabAF Worldwide Locator
tabFOIA Office
AFPC Freedom of Information Act
550 C Street West, Suite 48
Randolph AFB
TX 78150-4750
tabPublic Affairs Office
For news and media questions, please contact the Air Force Personnel Center Public Affairs Office by e-mail or call (210) 565-2334 or DSN 665-2334.

For personnel questions, please call the Total Force Service Center at 1-800-525-0102

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