USCIS Ombudsman Liaison Unit Information Room
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The Ombudsman Liaison Unit (OLU) Information Room addresses issues and trends that have been identified by the OLU as topics of general interest. This page provides you with links to important information on these topics of interest. The OLU wants to hear from you! As an agency, USCIS strives to provide the best possible experience for our customers. To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them. For case-specific inquiries, please refer to Case Status Online or contact the National Customer Service Center at 1-800-375-5283.
- Immigrant Visa Petitions Returned by the State Department Consular Offices - How Do I Know What Services Are Available After I File? - How Do I Apply for Health Care Worker Certification? - Fee Waiver Guidelines as Established by the Final Rule of the Immigration and Naturalization Benefit Application and Petition Fee Schedule - Interim Rule FR 31-01 - H-1B Policy Memo - Adjudicator's Field Manual Definition - Code of Federal Regulations: 8 CFR § 656.310(j) - Code of Federal Regulations: 8 CFR § 656.10 - Employment Authorization - "T" Nonimmigrant Visas - Victims of Trafficking - "U" Nonimmigrant Visas - Victims of Criminal Activity - Questions & Answers: Qualifying Family Members of U Visa Beneficiaries May Obtain Lawful Permanent Residence - Rule providing that family members of T or U nonimmigrant may also apply for adjustment of status to lawful permanent resident. - Fact Sheet: New Rule for Nonimmigrant Victims of Human Trafficking and Specified Criminal Activity
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