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Questions?
Personnel Questions
Please contact the Total Force Service Center, (800) 525-0102, for assistance. You'll need to follow the prompts to get to the appropriate personnel specialist. Personnelist are standing by 24/7 to assist you.
In addition, you may also access the myPers website (https://gum-crm.csd.disa.mil/) via username and password. The myPers site is for active duty, guard, reserve and civilian personnel and their families. The site contains information on a variety of personnel programs and may have the information you need.
Overseas callers: dial a toll-free AT&T direct access number from the country you are in, then (800) 525-0102. AT&T direct access numbers can be obtained from http://www.business.att.com/bt/dial_guide.jsp.
Public Affairs Office
For news and media questions, please contact the Air Force Personnel Center Public Affairs Office by e-mail or call (210) 565-2334 or DSN 665-2334.
The Air Force Worldwide Locator
The Air Force Worldwide Locator handles official and unofficial requests to locate Air Force personnel.
The AF World Wide Locator only has location information on individuals who are currently receiving compensation from the U.S. Air Force (active duty, Guard, Reserve, retired and Civil Service personnel). If the individual has separated from the Air Force, no information is available.
Official requests are defined as requests received from any government agency and the Department of Defense. All other requests are considered unofficial in nature.
Location/mailing address:
HQ AFPC/DPDXIDL
550 C St West Ste 50
Randolph AFB, TX 78150-4752
Customer service hours:
Monday-Friday (except federal holidays)
7:30 a.m. - 4:30 p.m. CDT
Com'l: (210) 565-2660
DSN: 665-2660
Required information
The following information is required to make a positive identification:
- Full name to include a middle initial, rank (officer/enlisted/GS)
- Social Security number or Air Force serial number
- Date of birth or an Air Force duty history including the place, month and year of assignments after June 1970
No assignment information is available prior to June 1970.
Official request
DoD official requests may be handled over the phone, providing the requester gives their full name, rank, SSN, organization and purpose of the request. Failure to provide requested information will result in non-disclosure of requested information.
Federal or state government agency requests for information must be in pursuant to the Privacy Act as stated in the United States Code 552(a)(7). The request must be in writing on official letterhead and signed by a section chief or higher.
Law enforcement agency requests must be in writing on the appropriate letterhead.
Unofficial requests:
All unofficial requests must be in writing and fees may not be applicable.
Your request should state who you are looking for, your name, address and telephone number. Put this information in an unsealed envelope with a return address, proper postage affixed and the individual's name in the addressee portion of the envelope. Place this envelope in a larger envelope with your check or money order for $3.50 made payable to DAO-DE RAFB and mail to the Locator address given above. Your request constitutes consent to release of this information to the member.
Fees
A fee of $3.50, per individual request, is required from all personnel or businesses requesting addresses on military personnel. Requests must be in writing.
The World Wide Locator also provides a "Statement or Verification of Service." This applies to active duty Air Force personnel only. A fee of $5.20, per individual written request, is required.
Checks or money orders must be made payable to DAO-DE RAFB.
There is no fee for requesters that are either on active duty, serving in the Guard or Reserves, or retired individuals.
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