Helplines, Hotlines, and Referral Sources

To report suspected elder abuse, neglect, or exploitation in New Mexico:

• 1-866-654-3219 or 505-476-4912 (For suspected elder mistreatment in the home, or for suspected mistreatment occurring in a long-term care facility by a perpetrator NOT employed or under the supervision of the facility)
• 1-800-752-8649 (For suspected mistreatment occurring in a long-term care facility perpetrated by a facility employee, vendor under the supervision of the facility, etc.)

To reach the Long Term Care Ombudsman:

• Toll-free statewide 866-842-9230
• Albuquerque, 255-0971 or toll-free 866-842-9230
• Las Cruces, 647-2095 or toll-free 800-762-8690
• Santa Fe, 476-4761 or toll-free 866-451-2901

State Government Agencies

• New Mexico Adult Protective Services
• New Mexico Aging and Long-Term Services Department
• New Mexico Division of Health Improvement, Incident Management Bureau
• New Mexico Long-Term Care Ombudsman
• New Mexico Office of Attorney General
• New Mexico Resource Directory

• N.M. Stat. Ann. §§ 27.-7-14-31 Adult Protective Services or visit the New Mexico APS web site.
• N.M. Stat. Ann. §§ 28-17-1 through 28-17-19 Long-Term Care Ombudsman

To submit updated state hotline, helpline, or web information, Click Here or email NCEA-info@aoa.hhs.gov .