State and Local Consumer Agencies in New York
Consumer Protection Offices
City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.
State Consumer Protection Offices
New York State Department of State
Website:
Address:
New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
99 Washington Ave.
Albany, NY 12231
Phone Number:
518-474-8583
Toll-free:
1-800-697-1220
Office of the Attorney General- Albany Office
Website:
Address:
Office of the Attorney General- Albany Office
Bureau of Consumer Frauds and Protection
State Capitol
Albany, NY 12224-0341
Phone Number:
518-474-5481
Toll-free:
1-800-771-7755
Office of the Attorney General- New York City Office
Website:
Address:
Office of the Attorney General- New York City Office
Bureau of Consumer Frauds and Protection
120 Broadway, 3rd Floor
New York, NY 10271-0332
Phone Number:
212-416-8000
Toll-free:
1-800-771-7755
Back to Top
Regional Consumer Protection Offices
Suffolk Regional Office of the Attorney General
Website:
Address:
Suffolk Regional Office of the Attorney General
300 Motor Parkway, Suite 205
Hauppauge, NY 11788
Phone Number:
631-231-2424
Toll-free:
1-800-771-7755
Syracuse Regional Office of the Attorney General
Website:
Address:
Syracuse Regional Office of the Attorney General
615 Erie Blvd. W, Suite 102
Syracuse, NY 13204
Phone Number:
315-448-4800
Toll-free:
1-800-771-7755
Utica Regional Office of the Attorney General
Website:
Address:
Utica Regional Office of the Attorney General
207 Genesee St., Room 508
Utica, NY 13501
Phone Number:
315-793-2225
Toll-free:
1-800-771-7755
Binghamton Regional Office of the Attorney General
Website:
Address:
Binghamton Regional Office of the Attorney General
State Office Building, 17th Floor
44 Hawley St.
Binghamton, NY 13901
Phone Number:
607-721-8771
Toll-free:
1-800-771-7755
Brooklyn Regional Office Binghamton Regional Office of the Attorney General
Website:
Address:
Brooklyn Regional Office Binghamton Regional Office of the Attorney General
55 Hanson Place, Suite 1080
Brooklyn, NY 11217
Phone Number:
718-722-3949
Toll-free:
1-800-771-7755
Buffalo Regional Office of the Attorney General
Website:
Address:
Buffalo Regional Office of the Attorney General
Main Place Tower, Suite 300A
350 Main St.
Buffalo, NY 14202
Phone Number:
716-853-8400
Toll-free:
1-800-771-7755
Harlem Regional Office of the Attorney General
Website:
Address:
Harlem Regional Office of the Attorney General
163 W. 125th St., Suite 1324
New York, NY 10027
Phone Number:
212-961-4475
Toll-free:
1-800-771-7755
Nassau Regional Office of the Attorney General
Website:
Address:
Nassau Regional Office of the Attorney General
200 Old Country Rd., Suite 240
Mineola, NY 11501
Phone Number:
516-248-3302
Toll-free:
1-800-771-7755
Plattsburgh Regional Office of the Attorney General
Website:
Address:
Plattsburgh Regional Office of the Attorney General
43 Durkee St., Suite 700
Plattsburgh, NY 12901-2958
Phone Number:
518-562-3288
Toll-free:
1-800-771-7755
Poughkeepsie Regional Office of the Attorney General
Website:
Address:
Poughkeepsie Regional Office of the Attorney General
One Civic Center Plaza, Suite 401
Poughkeepsie, NY 12601-3157
Phone Number:
845-485-3900
Toll-free:
1-800-771-7755
Rochester Regional Office of the Attorney General
Website:
Address:
Rochester Regional Office of the Attorney General
144 Exchange Blvd., Suite 200
Rochester, NY 14614-2176
Phone Number:
585-546-7430
Toll-free:
1-800-771-7755
Watertown Regional Office of the Attorney General
Website:
Address:
Watertown Regional Office of the Attorney General
Dulles State Office Building
317 Washington St.
Watertown, NY 13601
Phone Number:
315-785-2444
Toll-free:
1-800-771-7755
Westchester Regional Office of the Attorney General
Website:
Address:
Westchester Regional Office of the Attorney General
101 E. Post Rd.
White Plains, NY 10601-5008
Phone Number:
914-422-8755
Toll-free:
1-800-771-7755
Back to Top
County Consumer Protection Offices
Albany County Department of Consumer Affairs
Website:
Email:
Address:
Albany County Department of Consumer Affairs
Consumer Affairs
112 State St., Suite 1207-08
Albany County Office Building
Albany, NY 12207
Phone Number:
518-447-7581
Ulster County Consumer Fraud Bureau
Website:
Address:
Ulster County Consumer Fraud Bureau
Consumer Fraud Bureau
20 Lucas Ave.
Kingston, NY 12401-3708
Phone Number:
845-340-3260
Erie County District Attorneys Office
Website:
Address:
Erie County District Attorneys Office
Consumer Fraud Bureau
Main Place Tower
350 Main St., Suite 300A
Buffalo, NY 14202
Phone Number:
716-853-8404
Nassau County Office of Consumer Affairs
Website:
Address:
Nassau County Office of Consumer Affairs
200 County Seat Dr.
Mineola, NY 11501
Phone Number:
516-571-2600
Orange County Department of Consumer Affairs
Website:
Address:
Orange County Department of Consumer Affairs
99 Main St.
Goshen, NY 10924
Phone Number:
845-360-6700
Putnam County Department of Consumer Affairs
Website:
Address:
Putnam County Department of Consumer Affairs
110 Old Route 6, Bldg. 3
Carmel, NY 10512
Phone Number:
845-808-1617
Rockland County Office of Consumer Protection
Website:
Address:
Rockland County Office of Consumer Protection
18 New Hempstead Rd., 6th Floor
New City, NY 10956
Phone Number:
845-708-7600
Schenectady County Department of Consumer Affairs/Bureau of Weights Measures
Website:
Address:
Schenectady County Department of Consumer Affairs/Bureau of Weights Measures
64 Kellar Ave.
Schenectady, NY 12306
Phone Number:
518-356-7473
518-356-6795
Westchester County Department of Consumer Protection
Website:
Email:
Address:
Westchester County Department of Consumer Protection
112 E. Post Rd., 4th Floor
White Plains, NY 10601
Phone Number:
914-995-2155
Back to Top
City Consumer Protection Offices
Town of Colonie Attorney
Website:
Address:
Town of Colonie Attorney
Consumer Protection Board
Memorial Town Hall
534 Loudon Rd.
Newtonville, NY 12128
Phone Number:
518-783-2787
Mt. Vernon Office of Consumer Affairs
Website:
Address:
Mt. Vernon Office of Consumer Affairs
City Hall
One Roosevelt Square
Mount Vernon, NY 10550
Phone Number:
914-665-2433
New York City Department of Consumer Affairs
Website:
Address:
New York City Department of Consumer Affairs
42 Broadway
New York, NY 10004
Phone Number:
212-639-9675
Yonkers Consumer Protection Bureau
Website:
Address:
Yonkers Consumer Protection Bureau
87 Nepperhan Ave., Room 212
Yonkers, NY 10701
Phone Number:
914-377-6808
914-377-3000
Back to Top
Banking Authorities
The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.
Banking Department
Website:
Email:
Address:
Banking Department
Consumer Help Unit
25 Beaver St.
New York, NY 10004-2319
Phone Number:
212-709-3530
Toll-free:
1-877-226-5697
Back to Top
Insurance Regulators
Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.
Department of Financial Services
Website:
Email:
Address:
Department of Financial Services
Insurance Department- Consumer Assistance Unit
One Commerce Plaza
Albany, NY 12257
Phone Number:
518-474-6600
Toll-free:
1-800-342-3736
Insurance Department
Website:
Email:
Address:
Insurance Department
Insurance Division- Consumer Assistance Unit
25 Beaver St.
New York, NY 10004
Phone Number:
212-480-6400
Toll-free:
1-800-342-3736
Back to Top
Securities Administrators
Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.
Office of the Attorney General
Website:
Address:
Office of the Attorney General
Investor Protection Bureau
120 Broadway, 23rd Floor
New York, NY 10271
Phone Number:
212-416-8222
Back to Top
Utility Commissions
State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.
Department of Public Service
Website:
Address:
Department of Public Service
Office of Consumer Services
3 Empire State Plaza
Albany, NY 12223
Phone Number:
518-474-7080
Toll-free:
1-800-342-3377
1-888-342-3355
Back to Top
