Criteria for Performance Excellence



The 2011-2012 Criteria for Performance Excellence (referred to as the Business/Nonprofit Criteria) are used by businesses and nonprofit organizations.

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for sharing best practices among organizations. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.



Optional Self-Analysis Worksheet
 - Microsoft Word Version


This optional worksheet can be used in conjunction with the Criteria for Performance Excellence to accelerate your improvement journey by doing simple self-analysis. After responding to the Criteria questions, use this worksheet to identify your own strengths and opportunities for improvement and establish goals and action plans.




 
     Baldrige Criteria for Performance Excellence Framework



NOTE: Quantities of the Criteria for Performance Excellence are available from ASQ.



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