Training - Frequently Asked Questions

Subject: Training for CDC

Q: What training will CDC receive?

A: VTrckS training will be designed to prepare, train, and support all VTrckS end users effectively.  CDC training will take place approximately four weeks prior to Go-Live and is expected to include instructor-led VTrckS training, access to a simulated training environment, a user’s manual, post-conversion support materials, and quick reference guides. In addition, CDC will have access to the CDC Vaccine Order Management Contact Center after Go-Live to support VTrckS end users.

Subject: Training for grantees

Q: What training will grantees receive?

A: VTrckS training will be designed to prepare, train, and support all VTrckS end users effectively. Grantees will have access to a simulated training environment, post-conversion support materials, and quick reference guides. Grantees will also have access to the CDC Vaccine Order Management Contact Center.

Subject: Training for health care providers

Q: What training will providers receive?

A: VTrckS training will be designed to prepare, train, and support all VTrckS end users effectively. Provider training is expected to include access to self-paced web-based training as well as optional state/local immunization hosted program training events. Providers will also receive access to post-conversion support materials and quick reference guides as well as access to the CDC Vaccine Order Management Contact Center.

Subject: Training methods for grantees

Q: What type of methods will be used to train grantees on VTrckS?

A: Depending on their role within the grantee office and when they go-live, grantees will learn via a blend of training delivery methods including web-based training (Live Meeting, etc.) and self-paced training (eLearning).

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Subject: Timing of grantee training

Q: Is 4-6 weeks before go-live enough time for grantees to get fully trained?

A: The training window of 4-6 weeks before go-live is an industry standard window that allows different people, in different roles, who may receive different amounts of training to maintain the knowledge gained during training sessions. Post-training support will be available.

Subject: Grantees training simultaneously

Q: Considering that grantees have different business rules, will grantees from different locations receive training together at the same time?

A: Yes, it is expected that grantees will be able to set their VTrckS vaccine ordering business rules from a pre-selected list built into VTrckS.  All grantees will need to understand the impact of each option in order to set their business rules as they see fit; therefore, it is feasible to have multiple grantee locations represented in a training session.

Subject: Continuing Education Units (CEUs)

Q: Will Continuing Education Units (CEUs) be available for completing VTrckS training?

A: No, the VTrckS training classes will not be accredited.

Subject: Super-users

Q: How many Super Users will there be from each grantee and what will be they be expected to do?

A: A minimum of one Super User per grantee is expected to be required for VTrckS. They are expected to receive more training than typical grantee staff members and should be equipped and prepared to serve as the first level of support for staff questions. 

Subject: Identification of super-users

Q: Who is the ideal person to be the Super User in my organization?

A: The ideal Super User is a person who is familiar with the daily business and program operations of the organization. This person should have strong communication and presentation skills and be willing to serve as the first level of support for staff with questions related to VTrckS.

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