Functionality - Frequently Asked Questions
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- What if the grantee or provider forgets to order a particular vaccine from the recommended ordering quantity list?
- If a grantee and their providers go live on VTrckS, will they be prohibited from implementing their own e-ordering registry in the future?
- Do grantees have to store particular vaccines in case a provider runs out?
- Will it be possible to update provider profiles in VTrckS?
- Will the Annual Population Estimates Survey continue to be created?
- We are audited by the state twice a year. Will we have the same access to reports in VTrckS that we currently have in VACMAN?
- How much will the new health reform legislation impact the VFC program and VTrckS?
- Are there any projections on the performance speed of VTrckS?
- Will providers be able to update their own addresses, hours of operation, contact persons, etc., in VTrckS?
Subject: Changes to orders once submitted
Q: What if the grantee or provider forgets to order a particular vaccine from the recommended ordering quantity list?
A: Providers are not able to make changes to orders once they are submitted to the grantee. If a provider has forgotten a vaccine from his/her order, the provider will need to contact the grantee to amend the order or place a new order.
Subject: Registry/ordering system
Q: If a grantee and their providers go live on VTrckS, will they be prohibited from implementing their own e-ordering registry in the future?
A: No. A grantee always retains the option to implement their own registry with vaccine ordering capabilities.
Subject: Storing vaccines
Q: Do grantees have to store particular vaccines in case a provider runs out?
A: Grantees will continue business practices as they do today. Vaccine management/distribution process(es) through CDC’s centralized vaccine distributor is not changing as part of VTrckS implementation.
Subject: Provider profiles
Q: Will it be possible to update provider profiles in VTrckS?
A: Yes, the current provider profile information that is located in the active ordering part of the system may be updated.
Subject: Annual Population Estimate Survey
Q: Will the Annual Population Estimates Survey continue to be created?
A: Yes, the survey will continue as it does currently and will not be part of VTrckS.
Subject: Monitoring reports for auditing
Q: We are audited by the state twice a year. Will we have the same access to reports in VTrckS that we currently have in VACMAN?
A: Yes, monitoring reports will be accessible and improved in VTrckS.
Subject: Impact of Health Reform Law on VFC
Q: How much will the new health reform legislation impact the VFC program and VTrckS?
A: We do not anticipate a huge impact on the VFC program.
Subject: VTrckS performance speed
Q: Are there any projections on the performance speed of VTrckS?
A: CDC is currently looking at hardware and network performance requirements to ensure that VTrckS has optimal performance.
Subject: Changes to providers' addresses, hours, etc.
Q: Will providers be able to update their own addresses, hours of operation, contact persons, etc., in VTrckS?
A: Providers will be able to edit phone numbers and e-mail addresses but will not be able to edit shipping addresses or hours of operation. Providers will need to communicate with grantees outside of the system to request these changes.
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Contact VTrckS
For VTrckS users:
Email: Vaccine Order Management Contact Center, or
Call: 1-877-878-6247
Contact Us:
- Centers for Disease Control and Prevention
1600 Clifton Rd
Atlanta, GA 30333 - 800-CDC-INFO
(800-232-4636)
TTY: (888) 232-6348 - New Hours of Operation
8am-8pm ET/Monday-Friday
Closed Holidays - cdcinfo@cdc.gov
