ED/OIG Hotline Complaint Form

COMPLAINT FORM

The Inspector General's Hotline is maintained to facilitate the reporting of allegations involving fraud, waste, abuse, misuse or mismanagement of US Department of Education (ED) program funds. This could include complaints concerning employees, fund recipients, educational institutions, contractors, collection agencies, or lending institutions.

IMPORTANT INFORMATION (PLEASE READ)

IIn all cases when filing your complaint, please provide as much detail as possible. You do not need to provide your name or contact information and can choose to remain confidential, however failure to provide this information may cause delay in processing your complaint or an inability to verify facts which may result in closure of your complaint without action..

COMPLAINANT CONTACT INFORMATION:

I wish to remain Anonymous

Confidential, please provide information:

Salutation

First Name

Middle Name

Last Name

Institution

Mailing Address

City

State

Zip Code

Home Phone (e.g., 555-555-5555)

Work Phone (e.g., 555-555-5555)

Other Phone (e.g., 555-555-5555)

E-mail Address

Social Security # (e.g., 111-11-1111)

ALLEGED VIOLATOR:

Allegation made concerning: (Please check the appropriate box)

Recipient ED Employee

Institution ED Contractor

Lender ED Management/SES

Collection Agency Others

Subject of Allegation

Address

City

State

Zip Code

Social Security # (e.g., 111-11-1111)

Entity/Institution

Address

City

State

Zip Code

School ID (if known)

Employer

If employed with ED, please provide Office/Organization, Series and Grade, supervisor and job site location:

Is your allegation related to funds from the American Recovery and Reinvestment Act (Stimulus plan) of 2009.

No Yes

Please be specific on how the funds related to the entity/program you are reporting is related to the American Recovery and Reinvestment Act (to include others who may have specific information and/or documents related to your allegation).

Which best describes the subject of your allegations:

Consumer Complaint Program Fraud

Disabilities (Civil Rights) Quality of Education

Discrimination (Civil Rights) Quality of Service

Employee Misconduct Scholarship Scams

General Assistance Special Education

ID-Theft Theft of Govt Property

Mismanagement Threats

Personnel Abuses

Allegation Description:

Inspector General's Hotline
Office of Inspector General
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202-1500

INSTRUCTIONS

If your complaint involves any of the topics listed below, please DO NOT use this form, but rather follow the instructions provided in parenthesis.

Quality of education received while attending a college, university or trade school. (contact the local Better Business Bureau, the school's accrediting agency, the state licensing agency or State Board of Higher Education)
An institution did not make a proper refund or did not make a refund in a timely manner.(contact Case Management and Oversight Service on 202-377-4277 or 202-377-3173)
The Internal Revenue Service has or will offset income tax returns; the repayment of student loans; and the improper garnishment of wages. (contact Office of Debt Collection Services on 1-800-621-3115, 202-377-3373 or 202-377-3374 or at http://www.ed.gov/offices/OSFAP/DCS/repaying.html)
An improper accounting of a student loan concerning a collection agency or loan service center. (contact the FSA, Ombudsman's Toll Free Number 1-877-557-2575)
Financial Aid Information. (contact Federal Aid Information Center on 1-800-4-FED-AID (1-800-433-3243))

Direct Loan:

	Origination Center
	Application Service 1-800-557-7394 School Relations 1-800-848-0978 Consolidation 1-800-557-7392 TDD 1-800-557-7395
	Servicing Center
	Borrower Services 1-800-848-0979 School relations 1-800-848-0978 Collections 1-800-848-0981 TDD - 1-800-848-0983

Foreign schools. (contact Region II at 202-377-3168)
Closed schools or a loan cancellation because the school closed while attending. (contact State Liaison and Case Management and Oversight Division on 202-377-4374 or use the websitehttp://www.ed.gov/about/offices/list/fsa/)
Special education received by you or a child, disability, rehabilitation services or developmental programs. (contact the Office of Special Education and Rehabilitation Services at 202-245-7459)
Discrimination complaints, civil rights compliance issues or OCR Customer Service Team.(contact Office for Civil Rights on 1-800-421-3481 or 202-245-6800 or file an OCR Electronic Complaint Form)
Drug free schools, drug abuse prevention, safe schools and to obtain material. (contact Office of Safe and Drug Free Schools on 1-800-624-0100 or 202-260-3954)
Technical assistance with school to work - Mediation between a borrower and a loan servicing center, problems with receiving student loan documents from your loan servicer, problems with disability forms or loan cancellations. (contact the Office of the Ombudsman on 1-877-557-2575)
Information on ED programs, agenda, publications, videos, directory assistance for ED, information made available by fax and referrals to Department specialist or other experts. (contact 1-800-USA-LEARN)