Alycia Piazza

Author's details

Name: Alycia Piazza
Date registered: March 7, 2012

Biography

Hi there - As a community manager at GSA, I help agencies to deliver an exceptional customer experience, especially via the web. I support the Federal Web Managers Council and various customer-service-related Communities of Practice. As a former training coordinator and social services facilitator, I have a passion for helping people get what they need to get the job done.

Latest posts

  1. Rotating Topic Boxes: Are They Worth It? — August 30, 2012
  2. Digital Government Strategy Milestones Report — August 24, 2012
  3. Digital Strategy Milestones: What You Need to Know — August 16, 2012
  4. HowTo.gov: What’s New — July 26, 2012
  5. Customer Experience in Government — July 24, 2012

Author's posts listings

Aug
30

Rotating Topic Boxes: Are They Worth It?

Categories:

by

Rotating boxes is a lot like directing a three ring circus.

Written by guest blogger: Cindy Lollar / National Cancer Institute Office of Communications and Education / www.cancer.gov Managing content on an agency’s home page can be a little like ring-leading a circus – with multiple acts underway at the same time, competing for attention. Maybe that’s why so many of us feature a rotating topic box …

Continue reading »

Tags: , , , , , ,

Aug
24

Digital Government Strategy Milestones Report

Categories:

by

White House seal and the words Digital Government

Yesterday marked three months since the release of the Digital Government Strategy and agencies have been making great strides in meeting the milestones toward building a 21st Century Government.  In his blog, Building-blocks of a 21st Century Digital Government,  Steve Van Roekel said Executing on this vision of government cannot happen alone. To provide the …

Continue reading »

Tags: , , , , , , ,

Aug
16

Digital Strategy Milestones: What You Need to Know

Categories:

by

The Digital Government Strategy empowers federal agencies to harness technology to improve service to the American people.

The Digital Government Strategy has “hit the ground running” and we want to make sure you have the up-to-date information on the August milestones. HowTo.gov will host the tools and guidance for many of the deliverables from the Digital Strategy, and will coordinate training, host discussions, and provide agency case studies.   Right now you can: Check …

Continue reading »

Tags: , , , , ,

Jul
26

HowTo.gov: What’s New

Categories:

by

HowTo.gov-Helping agencies deliver a great customer experience.

If you’ve visited HowTo.gov today, you’ve seen that the site just got a facelift!  Based on First Fridays testing and customer feedback, we’ve made some design upgrades to our site, and added new features to make the site easier to use. For those of you who are not familiar: HowTo.gov has  the latest guidance, requirements, training, and best practices related …

Continue reading »

Tags: , , ,

Jul
24

Customer Experience in Government

Categories:

by

The post is written by guest expert, Martha Dorris, Deputy Assoc Administrator for Citizen Services, and Citizen Experience Evangelist at the U.S. General Services Administration. The terms “customer service” and “customer experience” are used interchangeably all the time, and while both are important, there are essential distinctions. Let me explain. Customer service normally refers to a single transaction, …

Continue reading »

This post has no tag

Older posts «