Denise L. Carter was appointed the Deputy Assistant Secretary for Human Resources (DASHR) and Chief Human Capital Officer (CHCO) for the US Department of Health and Human Services, Washington, D.C., on December 1, 2009.
Denise is responsible for the strategic leadership of all policy, planning, operational, and oversight activities associated with HHS’ human resources programs and policies. She is also responsible for supporting and facilitating the Department’s mission and promoting the effective management of its human capital. Denise provides oversight to the Department’s Headquarters human resources office as well as the Human Resource Centers that provide daily operational services to its 12 major operating divisions within HHS. She is also responsible for the Department’s corporate learning organization, HHS University, providing common needs training and development opportunities.
Over the previous four years, Ms. Carter also served as the Executive Officer for the Office of the Secretary Executive Office (OSEO), the Associate Deputy Assistant Secretary for Human Resources in the Office of the Assistant Secretary for Administration and Management, and as the Management Operations Director for the Department’s Office of Medicare Hearings and Appeals (OMHA). In her OMHA position, Ms. Carter was one of the senior leaders responsible for the successful transition of the Medicare Appeals function from the Social Security Administration to the Department of Health and Human Services. Subsequent to establishing the organization, Ms. Carter provided leadership and oversight of the organization’s budget and financial management, acquisitions, travel, internal controls, and information technology operations.
Prior to joining the Department, Ms. Carter served as the Director of Administration at the Department of Commerce and was responsible for managing real and personal property, travel, energy and environmental programs, and other information management services. She specializes in business process reengineering and organizational development and has led major reorganization efforts over the past ten years. Most recently, she garnered Office of Management and Budget and Congressional support in FY 2007 to increase the Office of Medicare Hearings and Appeals staffing by 50 percent over the initial 2005 staffing allocations to assist the organization in processing its increasing Medicare appeals workload.
A strong advocate for employee development and mentoring, Ms. Carter has coached more than 100 employees from various agencies and private industry, assisting them in achieving their professional goals. She continues paving the way for future HHS senior leaders while serving on the Senior Executive Service Candidate Development Program Executive Review Board, providing leadership and oversight for the program.