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Welcome to the Consumer Complaint Website and Hotline regarding: Passenger Carrier, Household Goods, Commercial Motor Vehicles, Safety Violations and Hazardous Materials

Complaints regarding Passenger Carrier violations, Commercial Motor Vehicle safety violations, Household Goods Consumer Protection violations or Hazardous Materials violations can be reported on line using the links below or if you prefer you can use the toll free hotline 1 888-DOT-SAFT (1-888-368-7238), available from 9:00 AM to 7:00 PM, Monday through Friday Eastern Time.

Submit a Safety Violation Complaint

If you feel your employer or a driver is violating the Federal Motor Carrier Safety Regulations.

Submit a Passenger Carrier or ADA Complaint

If you believe a passenger carrier or a passenger carrier driver is violating the Federal Motor Carrier Safety Regulations.

Submit a Household Goods Consumer Complaint

If you have been victimized by a household goods moving company, broker, or any other carrier.

Submit a Hazardous Material Complaint or Cargo Tank Facility Complaint

For all complaints involving Hazardous Materials transported by commercial motor vehicle.

Frequently Asked Questions (FAQ)

View a list of commonly asked questions.
Glossary of Terms

FMCSA Staff or Federal / State Partners

Freight Forwarders/Brokers

Household Goods Carrier

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WARNING: You are accessing a U.S. Government information system. This information system, including all related equipment, networks, and network devices, is provided for U.S. Government-authorized use only. Unauthorized or improper use of this system is prohibited, and may result in civil and criminal penalties, or administrative disciplinary action. The communications and data stored or transiting this system may be, for any lawful Government purpose, monitored, recorded, and subject to audit or investigation. By using this system, you understand and consent to such terms.

Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington, DC 20590 • 1-800-832-5660 • TTY: 1-800-877-8339 • Field Office Contacts