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If you have questions about, please check the Frequently Asked Questions (FAQs). If you still have questions about the site, or want to give us suggestions or feedback, please send an email to Do not use this address to ask specific questions about your application or report problems with the site. Technical problems or questions sent to this address cannot be forwarded to the Helpdesk.

FEMA Assistance

For questions about your application, assistance offered by FEMA, or accessing your online FEMA account, please visit

Assistance from Other Partner Agencies

If you have questions about assistance available from other partners, please go to the home page and click on “Browse by Federal Agencies” under the “Get Disaster Assistance” tab. Then click on the agency and then on the specific program you have questions about. Contact information appears at the bottom of each program description.


To learn about's partners or find out how to add your agency's disaster assistance program to this site, visit our Partners page.

Media Resources

For media inquiries, please visit FEMA's Media Contacts or call 202-646-3272.

Site Help

If you get an error message or are having trouble accessing your account, please call the FEMA Helpdesk at 800-745-0243.