Federal-Compatible Terms of Service Agreements

What It Is

Federal–compatible Terms of Service (TOS) agreements are special agreements negotiated between the federal government and vendors who offer free social media tools. These federal–compatible TOS agreements modify or remove problematic clauses in standard TOS agreements, and allow federal employees to legally use these tools.

Why It's Important

Social Media is key to helping federal agencies engage with their customers and accomplish their mission.  However, the standard Terms of Service (or Terms of Use) for most free social media products are incompatible with federal law, regulation, or practice.  

To meet this need, a coalition of federal agencies, led by GSA, works with a broad range of providers of no-cost social media products to develop amended, federally compatible TOS agreements.  GSA leads this effort to reduce the need for dozens of agencies to negotiate TOS agreements and to streamline negotiations with vendors through a single Point-of-Contact (POC)
While these TOS amendments resolve the major legal issues of the sign-up process, agencies must still comply with laws and regulations on security, privacy, accessibility, records retention, ethical use, and other specific agency policies and requirements when using the tools.

How to Implement

If you’re a federal employee, follow these steps before setting up an account to use a free social media tool:

  1. Review existing policy: Review your agency’s social media policy and guidance to be sure you understand requirements to use specific tools, branding, etc.
  1. See what’s available: Consult the list of free social media tools with federal TOS agreements. Keep in mind that even though a tool may be on the list, your agency may not have a signed TOS for that tool.  Each agency considers its own policies, needs, expectations and practices, and conducts a legal review, before signing agreements.
  1. Work with your agency POC: Before you decide to use a tool, work with your agency’s Point–of–Contact for Terms of Service. This person will discuss your social media requirements and explain what already exists to meet your needs, including any TOS agreements that have been signed by your agency.  This is also the person who works with your agency’s attorneys to determine if any new Terms of Service agreements are needed.
  1. If approved, create an account: If your agency POC approves and your agency has a signed TOS for that tool, you can work with your  agency POC to set up your new account.
  1. Put accounts in the Social Media Registry: GSA created a federal–wide social media registry to help agencies inventory all their social media accounts and give the public a way to validate official social media accounts.
Agencies should note that because these products and services are free and don't involve agency appropriated funds, the agreements are not considered to be government contracts nor are they procurements under the Federal Acquisition Regulation (FAR).  In contrast, fee–based products fall under all federal procurement rules and regulations, and are not included in this process.

For Federal Agency POCs

If you’re an agency POC, visit Terms of Service Information for POCs on the MAX wiki for guidance on managing your TOS agreements, and vendor contact information.

For State and Local Governments

The National Association of State Chief Information Officers (NASCIO) and the National Association of Attorneys General have collaborated in Terms of Service negotiations with social media providers on behalf of state governments.

They negotiated revised terms with Facebook, YouTube, and Twitter:

Negotiations with other providers are ongoing.

For Social Media Providers

GSA welcomes expressions of interest from providers who want to offer, for the federal government's consideration, social media products that are free of charge. GSA developed a model TOS template (MS Word, 55 KB, 5 pages, October 2011) listing the points, issues, and concerns that typically arise in standard Terms of Service and are problematic for federal agencies. This model agreement suggests replacements that would be acceptable to most federal agencies.

If you are such a provider, see the guidance about how to express interest in offering an amended TOS or updating a current one.
Social media providers interested in engaging in Terms of Service discussions with NASCIO, should review its open letter to providers for background and contact information.



If you have questions that your agency POC can't answer or if you have general questions about federal-compatible TOS, you can email GSA.

Content Lead: Betsy Steele
Page Reviewed/Updated: October 3, 2012

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