2012 Government Contact Center Workshop
The Government Contact Center Council (G3C) thanks all the participants and speakers who contributed to the success of the second annual Government Contact Center Workshop. More than 90 government contact center managers, supervisors, and other professionals made this event a valuable learning opportunity.
Missed the workshop?
| Date: | Thursday, September 20, 2012 |
|---|---|
| Location: | GSA—One Constitution Square |
| Agenda: | Workshop Agenda |
| Speakers: | Speaker and Panelist Bios |
| Keynote Speaker: | Mark Miller, JD Power & Associates |
Who Attended
- Federal contact center directors, managers, supervisors, and team leads.
- Federal contact center team members who support key contact center functions, for example, quality assurance, knowledge management, workforce management, metrics and service level reporting.
- Customer service advocates and professionals involved with federal contact centers.
Topics Included
- Transforming your contact center for a better customer experience—Keynote speaker Mark Miller, J.D. Power and Associates
- Identifying and recruiting friendly people for your contact center who will put your customer first
- Knowledge exchange about usability, mobility services and demonstrating the value of your contact center
- Analyzing your customer interactions to identify opportunities for improvements
- Managing your contact center budget
Questions?
If you have any questions about this workshop, please contact Tonya Beres.
Content Lead:
Amber Van Amburg
Page Reviewed/Updated: September 26, 2012
