Customer Service at a Glance

Hours of Operation

• Our staff is here to assist you from 8:00 a.m. to 6:00 p.m. , ET, Monday through Friday.

 

Holiday Closings

NTIS is closed on federal holidays: Christmas Day; Columbus Day; July 4th; Labor Day; Martin Luther King, Jr. Day; Memorial Day; New Year's Day; President's Day; Thanksgiving; and Veteran's Day.

 

Need help placing an order?

• Call our Sales Department at 1-800-553-6847 or (703) 605-6000. Fax: (703) 605-6900; e-mail: orders@ntis.gov
• TDD: (703) 487-4639, (8:30 a.m. to 5:00 p.m., ET)
• If you want to place a subscription order, call our Subscriptions Department at 1-800-363-2068 or (703) 605-6060. Fax: (703) 605-6880; e-mail: subscriptions@ntis.gov

 

Want to visit NTIS?

• The NTIS Bookstore is open to the public from 8:30 a.m. to 5:00 p.m., ET, Monday through Friday, at 5301 Shawnee Rd, Alexandria, VA 22312. Phone: (703) 605-6040; Fax: (703) 605-6900; e-mail: bookstore@ntis.gov. You can find directions here.

 

Need to speak to an NTIS representative?

• We welcome your calls. Yes, at NTIS you can still speak to a live person. Each department listed on this page is staffed with representatives waiting to assist you.

 

Have a question about an order you have already placed?

• Call our Customer Relations Department at 1-888-584-8332 or (703) 605-6050. Fax: (703) 605-6900; e-mail: customerservice@ntis.gov
• For questions about subscription orders, call our Subscriptions Department at 1-800-363-2068 or (703) 605-6060. Fax: (703) 605-6880; e-mail: subscriptions@ntis.gov

 

Past Issues of the now-defunct Customer Advocate Corner's Newsltter are available below.

To view the NTIS Customer Advocate's Corner newsletter, click on the issue listed below. This Newsletter has now been replaced by the free National Technical Reports Library Newsletter available from http://www.ntis.gov/rss/signup.aspx.

• Volume 1, Issue 1 (Fall 2008)
• Volume 1, Issue 2 (Winter - January 2009)
• Volume 1, Issue 3 (Spring 2009)
• Volume 1, Issue 4 (Summer 2009)
• Volume 2, Issue 1 (Fall 2009)
• Volume 2, Issue 2 (Winter - January 2010)
• Volume 2, Issue 3 (Spring 2010)
• Volume 2, Issue 4 (Summer 2010)
• Volume 3, Issue 1 (Fall 2010)
• Volume 3, Issue 2 (Winter - January 2011)
• Volume 3, Issue 3 (Spring 2011)
• Volume 3, Issue 4 (Summer 2011)
• Volume 4, Issue 1 (Fall 2011)

 

Need to know our mailing address?

• U.S. Postal Service Deliveries:
  Office of Customer Services
  National Technical Information Service
  5301 Shawnee Rd,
  Alexandria, VA 22312

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