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Enhancing the User Experience! is a one-stop source for government web designers to learn how to make websites more usable, useful, and accessible. The site addresses a broad range of factors that go into web design and development. The site will help you to:

  • Plan and design usable sites by collecting data on what users need
  • Develop prototypes
  • Conduct usability tests and write up results
  • Measure trends and demographics

Usability Basics and Methods

The Usability Basics section provides information about what usability is, why it is important, how much it costs, measurement and other basic information. The Usability Methods section includes various user-centered design methods that can help improve the usability of your site. Find out how to perform card sorting, create personas and other great methods.

Templates provides a wide range of templates for your use. They can be customized for your organization's usability needs. All of the templates are in the public domain and can be freely downloaded.


We have packaged our core knowledge into a set of guidelines for user-centered design. The content can be viewed on line or accessed via PDF format.

Resources Across Government

The Resources Across Government section provides information and resources to help you implement usability in your government Web efforts.